Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Duffy's is a well-established restaurant known for its welcoming atmosphere and commitment to providing excellent guest experiences. As a popular dining destination, Duffy's prides itself on creating a friendly and efficient environment where guests feel valued from the moment they enter until their departure. This establishment focuses on delivering high-quality service and maintaining a comfortable setting that encourages repeat visits and customer loyalty. The team at Duffy's is dedicated to upholding these standards by hiring professionals who share their passion for hospitality and guest satisfaction.
The role of Host at Duffy's is a vital frontline position responsible for shaping the first and last impressions guests have of the restaurant. Reporting directly to the General Manager, the Host plays a key role in managing the flow of the dining room, greeting guests warmly, and ensuring a smooth and enjoyable dining experience. This position requires strong communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment. Hosts are responsible for seating guests thoughtfully, balancing server workloads, and maintaining communication with both kitchen staff and management to address any guest concerns promptly.
A successful Host at Duffy's must be dependable and adaptable, able to stay calm under pressure while maintaining a positive and professional attitude. This role involves direct interaction with guests including taking reservations, answering phone inquiries, and ensuring that guests are familiar with the restaurant's specialties. Additionally, the Host is responsible for assisting other staff during busy times by bussing tables and supporting food and beverage service as needed. Knowledge of the Duffy's MVP Program is also important to provide guests with relevant information and rewards options.
This position involves standing and moving for extended periods and requires physical stamina to lift and carry objects weighing up to 40 pounds. Hosts must also maintain cleanliness and proper setup of the dining and restroom areas to support a pleasant guest environment. Availability to work various shifts including days, nights, weekends, and holidays is essential to meet the restaurant's operational needs. Overall, the Host serves as an ambassador for the restaurant, ensuring every guest feels welcomed and valued, contributing significantly to a memorable dining experience.
The role of Host at Duffy's is a vital frontline position responsible for shaping the first and last impressions guests have of the restaurant. Reporting directly to the General Manager, the Host plays a key role in managing the flow of the dining room, greeting guests warmly, and ensuring a smooth and enjoyable dining experience. This position requires strong communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced environment. Hosts are responsible for seating guests thoughtfully, balancing server workloads, and maintaining communication with both kitchen staff and management to address any guest concerns promptly.
A successful Host at Duffy's must be dependable and adaptable, able to stay calm under pressure while maintaining a positive and professional attitude. This role involves direct interaction with guests including taking reservations, answering phone inquiries, and ensuring that guests are familiar with the restaurant's specialties. Additionally, the Host is responsible for assisting other staff during busy times by bussing tables and supporting food and beverage service as needed. Knowledge of the Duffy's MVP Program is also important to provide guests with relevant information and rewards options.
This position involves standing and moving for extended periods and requires physical stamina to lift and carry objects weighing up to 40 pounds. Hosts must also maintain cleanliness and proper setup of the dining and restroom areas to support a pleasant guest environment. Availability to work various shifts including days, nights, weekends, and holidays is essential to meet the restaurant's operational needs. Overall, the Host serves as an ambassador for the restaurant, ensuring every guest feels welcomed and valued, contributing significantly to a memorable dining experience.
Job Requirements
- Stand for long periods of time
- Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls
- Repeat the same movements
- Walk or stand for long periods of time
- See details of objects that are less than a few feet away
- See details of objects that are more than a few feet away
- See differences between colors, shades, and brightness
- Understand the speech of another person
- Speak clearly so listeners can understand
- Use stomach and lower back muscles to support the body for long periods without getting tired
- Keep your hand and arm steady while moving
- Move two or more limbs together (for example, two arms, two legs, or one leg and one arm)
- Bend, stretch, twist, or reach out their body
- Be physically active for long periods without getting tired or out of breath
- Focus on one source of sound and ignore others
- Hear sounds and recognize the difference between them
- Use muscles to lift, push, pull, or carry heavy objects
- Use muscles for extended periods without getting tired
- Determine the distance between objects
- Coordinate movement of several parts of the body, such as arms and legs, while the body is moving
- React quickly using hands, fingers, or feet
- Add, subtract, multiply, or divide quickly and correctly
- Multitasking different work activities and shifting attention from one task to another
- Heavy lifting up to 40 lbs
- Available to work days, nights, weekends, and holidays
Job Qualifications
- Dependability
- Initiative
- Adaptability/flexibility
- Stress tolerance
- Attention to detail
- Self-control
- Integrity
- Cooperation
- Concern for others
- Social orientation
Job Duties
- Greet guests and seat them at tables or in waiting areas
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Provide guests with menus
- Answer telephone calls and respond to inquiries or transfer calls
- Input takeout orders accurately into POS system
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed
- Receive and record guest dining reservations
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Assist other restaurant workers by serving food and beverages, or by bussing tables
- Direct guests to bar area while waiting for a table
- Maintain a positive and professional approach to coworkers and customers
- Strong MVP Program knowledge
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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