Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
flexible schedules
BOH shift meals
FOH meal discounts
Meal discounts for friends and family
Paid vacation
competitive benefits
Free tele-medicine
Referral Bonus
Perks at work
long-term career growth
Job Description
Metro Diner is a well-established and beloved restaurant chain known for its warm, welcoming service, familiar faces, and award-winning food that epitomizes the meaning of "simply delicious." The diner has built a solid reputation for delivering 100% guest satisfaction, which remains its main priority every single day. The culture at Metro Diner is not just a set of values they talk about but one they live and breathe, creating an atmosphere where every employee and guest feels part of a family. With a commitment to quality food and exceptional hospitality, Metro Diner provides a classic American dining experience that combines comfort and familiarity with outstanding customer service. The team environment fosters collaboration, dedication, and a genuine desire to make every diner visit memorable and enjoyable.
The Host position at Metro Diner is a critical role that embodies the restaurant’s commitment to hospitality and quality. As a Host, you are the face of Metro Diner, the personal representation of the dining experience from the moment guests enter until they leave. This role requires a friendly, approachable individual who can greet every guest warmly and sincerely, ensuring they feel valued and welcomed. The Host must efficiently manage seating arrangements, maintain waitlists, and communicate clearly with guests regarding wait times. Additionally, this role involves coordinating with other team members, such as servers and bussers, to uphold smooth and efficient restaurant operations. The Host also keeps the front area presentable and inviting, answering phones promptly and ensuring all guests receive exceptional service throughout their visit. With a genuine smile and a calm demeanor, the Host helps set the tone for an unforgettable dining experience at Metro Diner. This role offers flexible schedules, competitive benefits after one year, paid vacation, meal discounts, and various perks designed to reward team contributions and encourage long-term career growth. Metro Diner is looking for motivated individuals who thrive in a team-oriented environment and want to be part of a company that cares about its staff and guests alike.
The Host position at Metro Diner is a critical role that embodies the restaurant’s commitment to hospitality and quality. As a Host, you are the face of Metro Diner, the personal representation of the dining experience from the moment guests enter until they leave. This role requires a friendly, approachable individual who can greet every guest warmly and sincerely, ensuring they feel valued and welcomed. The Host must efficiently manage seating arrangements, maintain waitlists, and communicate clearly with guests regarding wait times. Additionally, this role involves coordinating with other team members, such as servers and bussers, to uphold smooth and efficient restaurant operations. The Host also keeps the front area presentable and inviting, answering phones promptly and ensuring all guests receive exceptional service throughout their visit. With a genuine smile and a calm demeanor, the Host helps set the tone for an unforgettable dining experience at Metro Diner. This role offers flexible schedules, competitive benefits after one year, paid vacation, meal discounts, and various perks designed to reward team contributions and encourage long-term career growth. Metro Diner is looking for motivated individuals who thrive in a team-oriented environment and want to be part of a company that cares about its staff and guests alike.
Job Requirements
- A genuine smile
- Commitment to presenting a positive image through warm greetings and sincere thanks
- Ability to seat guests quickly
- Understanding of waitlist recording
- Answer the phone by the second ring
- Maintain tidy and attractive front of house
- Ability to communicate calmly and professionally
Job Qualifications
- Experience as a host in a fast-paced work environment
- Ability to provide accurate wait times to guests
- Strong people skills to handle guest questions and complaints
- Familiarity with sound systems and headsets
- Excellent organizational skills
- Calm and professional communication abilities
- Motivation to work collaboratively with team members
Job Duties
- Greet guests warmly and sincerely
- Manage seating arrangements efficiently
- Maintain accurate waitlists and provide wait times
- Answer telephone promptly by the second ring
- Keep the front of the diner tidy and attractive
- Communicate professionally with guests, team members, and vendors
- Collaborate with servers, expo, and bussers to ensure smooth operations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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