Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $11.75 - $16.25
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training opportunities
Retirement Plan
Meal allowance

Job Description

This position is offered by a reputable restaurant that takes pride in delivering exceptional dining experiences to its guests. Known for its inviting atmosphere and commitment to quality service, the establishment seeks dedicated team members who share a passion for hospitality and customer satisfaction. The restaurant operates in a fast-paced environment, demanding staff who can multitask efficiently while maintaining a friendly and professional demeanor. By valuing both the dining and to-go guests equally, the company focuses on creating memorable visits and streamlined service for everyone. The Host role is an integral part of this team, providing guests with the first impression and ensuring a smooth transition throughout their visit. This is a dynamic hospitality role that blends front-of-house responsibilities with aspects of customer service and operational support, ideal for individuals who thrive in interactive and energetic work settings. The employment type for this position is hourly with competitive pay commensurate with experience, aligned with the industry standards for restaurant hosts.

The Host position involves welcoming guests upon arrival, managing seating arrangements, and maintaining an organized waitlist during peak times. Managing reservations and efficiently guiding patrons to their tables or designated areas are critical aspects of the job. Additionally, the Host will facilitate communication between guests and wait staff, ensuring that all customer needs are anticipated and addressed promptly. The role extends to managing the to-go order process, which involves taking accurate orders, assembling food and beverage items, and coordinating timely pickups both inside the restaurant and curbside. The Host must also uphold restaurant etiquette and health and safety standards, contributing to a clean and safe environment. This role requires keen attention to detail, excellent communication skills, and the ability to work effectively in a high-volume setting. Physical demands such as lifting, walking, and other activities are part of daily responsibilities, making stamina and physical fitness important traits. The restaurant offers training and validation to support employee growth and success in the role. Overall, the Host is the face of the restaurant, fostering a welcoming environment and enhancing the guest experience through thorough, courteous service.

Job Requirements

  • High school diploma or equivalent preferred
  • Prior experience in a restaurant or hospitality setting preferred
  • Ability to manage fast-paced, high-volume shifts while providing excellent guest service
  • Strong attention to detail and cleanliness
  • Strong customer service skills with a friendly and professional demeanor
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Experience in managing reservations
  • Successful completion of hourly position validations including company-required training such as safety, systems, menu

Job Qualifications

  • High school diploma or equivalent preferred
  • Prior experience in a restaurant or hospitality setting preferred
  • Strong customer service skills with a friendly and professional demeanor
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Experience in managing reservations
  • Ability to manage fast-paced, high-volume shifts while providing excellent guest service
  • Strong attention to detail and cleanliness

Job Duties

  • Welcome guests to the restaurant
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort customers to assigned dining or bar areas
  • Provide menus and announce server's name
  • Greet customers upon their departure
  • Coordinate with wait staff about available seating options
  • Maintain a clean reception area
  • Cater to guests who require extra attention such as children or elderly
  • Answer incoming calls and address customers' queries
  • Assist wait staff as needed
  • Assist servers in clearing used glassware, plates, and utensils off tables
  • Enhance guests' takeout experience by offering personalized service and food and drink suggestions
  • Take accurate orders from guests and assemble prepared food and drink orders
  • Explain menu items and offer suggestions to guests
  • Assemble and walk orders to guests for pickup inside and curbside pickup in a timely manner

Job Criteria

Experience

Entry Level (1-2 years)


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