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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Day Shifts
Benefits
weekly pay
Staff Member discounts
Tuition Reimbursement
Fun upbeat working environment
career growth
401K Matching
Paid Time Off
Job Description
Margaritaville and Landshark is a renowned hospitality establishment known for creating a vibrant and inviting atmosphere that brings together people from all walks of life. As a leading restaurant and entertainment brand, Margaritaville and Landshark focus on offering guests an experience filled with fun, relaxation, and escapism. The company prides itself on its warm and welcoming environment where team members feel valued and inspired to deliver exceptional service. With a reputation for being one of the top employers in the hospitality sector, Margaritaville and Landshark provide competitive wages, comprehensive benefits packages, and significant opportunities for career progression. The company culture... Show More
Job Requirements
- High school degree or GED preferred
- one year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- good judgment and decision-making abilities
- must be able to work in a fast-paced, high energy, and physically demanding environment
- must be able to spend 100 percent of working time standing, walking, and reaching
- able to push, pull and lift objects from a lower to higher position or move objects horizontally, from position to position
- able to feel or grasp objects of different size and shape
- able to maintain body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces
- able to climb and ascend or descend ladders, stairs, and ramps
- able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
- able to communicate clearly in the primary language of the restaurant, primarily English
- hearing sounds at normal speaking levels with or without correction
- specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus
Job Qualifications
- High school degree or GED preferred
- one year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- good judgment and decision-making abilities
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
Job Duties
- Handles initial and final contact with all guests
- greets guests in a positive, professional, and welcoming manner and thanks them as they leave
- provides information and conversation while guests are waiting and seated
- introduces guests to their server
- accommodates guests with special requests
- maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment
- quotes accurate wait times, distributes paging devices if applicable, and maintains time efficient list
- directs guests to proper holding/waiting area
- coordinates orderly movement of guests within the food service area with utilization of a table management system
- knows table numbers, seating floor plans, and server/busser assignments
- communicates effectively with all guests, co-workers and management
- maintains organization of host stand and keeps supplies stocked
- answers telephone calls and related questions
- maintains cleanliness around front facade of the building and guest restrooms
- monitors and stocks restroom supplies
- assists management in training new staff members within their department when applicable
- completes all opening, running, and closing duties as assigned
- maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests
- notifies manager/supervisor of low inventory and recommends new inventory
- performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
- adheres to responsible alcohol service established by company policy
- understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
- adheres to all company policies and procedures as established in the staff member handbook
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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