Host

Palm Coast, FL, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Day Shifts

Benefits

weekly pay

Staff Member discounts

Tuition Reimbursement

Fun upbeat working environment

career growth

401K Matching

Paid Time Off

Job Description

Margaritaville and Landshark is a renowned hospitality establishment known for creating a vibrant and inviting atmosphere that brings together people from all walks of life. As a leading restaurant and entertainment brand, Margaritaville and Landshark focus on offering guests an experience filled with fun, relaxation, and escapism. The company prides itself on its warm and welcoming environment where team members feel valued and inspired to deliver exceptional service. With a reputation for being one of the top employers in the hospitality sector, Margaritaville and Landshark provide competitive wages, comprehensive benefits packages, and significant opportunities for career progression. The company culture emphasizes a passionate and inclusive work environment; over 90% of the team members express their love for their jobs, and more than 90% take pride in being part of the Margaritaville and Landshark family.

The Host or Hostess role at Margaritaville and Landshark is vital for ensuring that guests have a memorable and welcoming experience from the moment they arrive until they leave. The position involves greeting guests in a positive, professional, and engaging manner, managing the flow of traffic within the dining area, and maintaining the cleanliness and organization of the front area. The host is responsible for handling initial and final contact with guests, accommodating special requests, and ensuring that guest satisfaction remains high through attentive communication and problem resolution. Hosts provide guests with information about the menu and the establishment while they wait and direct them smoothly to their servers. Additionally, they manage seating arrangements, maintain wait times with accuracy, and use table management systems effectively to coordinate guest movement within the dining area.

This role requires a high level of interpersonal skills, attention to detail, and the ability to perform efficiently in a fast-paced, dynamic environment. Hosts must collaborate well with other departments and management to maintain a seamless guest experience. Physical demands include standing and walking throughout the shift, handling various tasks that require lifting and reaching, and maintaining balance on various surfaces. The job also requires adherence to safety and sanitation practices, understanding responsible alcohol service policies, and following company guidelines as detailed in the staff member handbook.

Margaritaville and Landshark offer a fun, upbeat working environment where employees can benefit from weekly pay, staff discounts, tuition reimbursement programs, career growth opportunities, 401K matching, and paid time off. This role suits individuals who enjoy engaging with people, working in lively settings, and contributing to a high-energy team focused on delivering superior customer service and memorable dining experiences.

Job Requirements

High school degree or GED preferred
one year in a guest service position preferred
previous experience in a food and beverage environment helpful
good written and verbal communication skills
ability to interact professionally with other departments and outside contacts
ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
good judgment and decision-making abilities
must be able to work in a fast-paced, high energy, and physically demanding environment
must be able to spend 100 percent of working time standing, walking, and reaching
able to push, pull and lift objects from a lower to higher position or move objects horizontally, from position to position
able to feel or grasp objects of different size and shape
able to maintain body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces
able to climb and ascend or descend ladders, stairs, and ramps
able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
able to communicate clearly in the primary language of the restaurant, primarily English
hearing sounds at normal speaking levels with or without correction
specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus

Job Qualifications

High school degree or GED preferred
one year in a guest service position preferred
previous experience in a food and beverage environment helpful
good written and verbal communication skills
ability to interact professionally with other departments and outside contacts
good judgment and decision-making abilities
ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision

Job Duties

Handles initial and final contact with all guests
greets guests in a positive, professional, and welcoming manner and thanks them as they leave
provides information and conversation while guests are waiting and seated
introduces guests to their server
accommodates guests with special requests
maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment
quotes accurate wait times, distributes paging devices if applicable, and maintains time efficient list
directs guests to proper holding/waiting area
coordinates orderly movement of guests within the food service area with utilization of a table management system
knows table numbers, seating floor plans, and server/busser assignments
communicates effectively with all guests, co-workers and management
maintains organization of host stand and keeps supplies stocked
answers telephone calls and related questions
maintains cleanliness around front facade of the building and guest restrooms
monitors and stocks restroom supplies
assists management in training new staff members within their department when applicable
completes all opening, running, and closing duties as assigned
maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests
notifies manager/supervisor of low inventory and recommends new inventory
performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
adheres to responsible alcohol service established by company policy
understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
adheres to all company policies and procedures as established in the staff member handbook