Job Overview

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Compensation

Hourly
Range $20.00 - $28.00
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Benefits

Health Insurance
no strict dress code

Job Description

The Finch is a modern and stylish dining establishment that masterfully blends the elements of fun and fine dining to create a unique experience for its guests. Situated as a chic staple in the culinary scene, The Finch prides itself on delivering bold flavors and colder drinks in an ambiance that balances casual sophistication with timeless style. It is a versatile venue that successfully caters to both relaxed social gatherings and formal engagements, making it a preferred destination for a diverse range of diners. The name "The Finch" alludes to a gathering of finches, which is often referred to as a "charm," symbolizing the welcoming and communal spirit the restaurant fosters. This vibrant spot is not only about exceptional culinary craft but also about crafting memorable experiences in a friendly and inviting atmosphere.

The role of a Host at The Finch is pivotal as it sets the tone for the entire dining experience. As the first point of contact, the Host is responsible for welcoming guests with warmth and professionalism and maintaining the establishment's standards of friendliness and excellent service. This position entails managing guest arrival and seating, ensuring smooth flow throughout the dining and bar areas, and effectively handling wait times and reservations. Beyond administrative duties, the Host must engage guests in natural, personable conversations without sounding scripted or intrusive, contributing to an overall atmosphere of comfort and hospitality. The Host attentively monitors guest needs throughout their visit and coordinates with other staff to ensure seamless service. In addition to guest interactions, the role includes operational responsibilities such as managing telephone inquiries, adhering to safety and sanitation protocols, handling payments and billing for to-go orders, and participating in team efforts to maintain a high standard of service. Ultimately, the Host plays a crucial role in creating a positive and lasting impression, embodying the essence of The Finch's commitment to exceptional dining experiences in great company.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service or hospitality preferred
  • Ability to communicate effectively
  • Strong organizational and multitasking skills
  • Basic math proficiency
  • Knowledge of sanitation and safety policies
  • Positive attitude and team orientation

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service or hospitality role preferred
  • Effective communication and interpersonal skills
  • Ability to engage guests in friendly, natural conversation
  • Strong organizational skills and attention to detail
  • Ability to multitask and manage a dynamic seating environment
  • Basic math skills for handling payments and billing
  • Knowledge of sanitation and safety protocols
  • Team player with a positive attitude

Job Duties

  • Greet incoming and departing guests warmly with a genuine smile and eye contact
  • escort them to assigned dining area
  • present menus
  • announce waiter's name
  • Use visual cues to seat guests in either the bar or dining area depending on their preference
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of guests into the dining and bar areas
  • provide accurate wait times to incoming guests if appropriate
  • Tend to special guest needs and requests
  • Be observant to guests' needs throughout dining experience to ensure they receive high quality service
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Issue dining charges by verifying orders
  • calculating taxes
  • totaling bill for to-go orders
  • Receive payments by validating credit charges
  • approving checks
  • accepting currency
  • calculating and issuing change for to-go orders
  • Reconcile cash drawer by proving cash transactions
  • listing checks and credit card charges for to-go orders
  • Contribute to team effort by accomplishing related results as needed

Job Criteria

Experience

Entry Level (1-2 years)


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