Host

Boston, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $25.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

competitive pay

Tips

Paid Time Off

Job Description

Encore Boston Harbor is a premier luxury resort and casino located in Everett, Massachusetts. Known for its vibrant entertainment, world-class gaming, and exceptional dining experiences, Encore Boston Harbor sets the standard for hospitality in the Greater Boston area. This extravagant destination attracts both locals and visitors looking to enjoy an upscale atmosphere combined with top-tier amenities. Since its grand opening, the resort has continually expanded its culinary offerings to include a diverse range of restaurants, bars, and lounges, catering to a variety of tastes and preferences.

One of the newest additions to Encore Boston Harbor's dining portfolio is Seam... Show More

Job Requirements

Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to work evenings, weekends, and holidays, as needed

Job Qualifications

Previous work experience in service for at least 2 years
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing
Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy
Strong interpersonal and communication skills
Knowledge of menu items, food allergens, and wine pairing is preferred
Ability to work effectively in a team environment
High school diploma or equivalent

Job Duties

Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately
Ensure the restaurant is always clean and in order, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and decor
Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period
Ensure the host stand is fully stocked with pens/pencils, note pads, reservation book, daily function sheet, toothpicks, and candies
Review property daily occupancy, group activity, VIPs, and special guests
Organize station seating and prepare station chart
Escort guests to the table for seating, present menus, and wish a good meal
Manage list of guests waiting to be seated
Monitor service flow in the restaurant and update table statuses
Assist servers and bussers, as needed
Ensure sequence of service is followed for all guests
Accommodate guests' special requests whenever possible
Process payments according to POS and cash handling procedures
Answer the restaurant phone, make reservations and cancellations, take phone orders, as needed
Participate in meetings to learn about global programs, new products, and procedures, and to discuss areas of opportunities, special events, and other activities
Ensure a healthy and safe work environment for co-workers and guests
Resolve guest complaints using property procedures
Participate in pre-shift meetings on each shift
Always smile and offer a warm greeting to all
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations
Communicate with supervisors and managers to ensure that assigned duties are completed to standard
Present a professional image to employees, guests, clients, owners, and investors
Review and develop guest history records to enhance personalized service for repeat guests
Maintain confidentiality of guest, employee, and company information

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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