Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Flexible Schedule
Job Description
Smithfield Station is a well-established dining and lodging establishment that prides itself on providing exceptional guest experiences through outstanding service, quality food, and a welcoming atmosphere. Known for its unique and comfortable setting, the restaurant focuses on creating memorable moments for every patron by combining great personalities with superb product offerings. Smithfield Station operates with a mission to offer the most enjoyable eating and sleeping experience possible for all guests, dedicating itself to excellence in service every day and for every customer who walks in the door.
The role available is for a Guest Services Host, an integral position re... Show More
The role available is for a Guest Services Host, an integral position re... Show More
Job Requirements
- Promote, work, and act in a manner consistent with the mission of Smithfield Station
- Warmly and graciously greet all guests and seat them at tables or in waiting areas
- Open the front door for guests entering or leaving the restaurant when possible
- Provide guests with menus and inform them of their server's name upon seating
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Call out name and number of party when tables become available
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary
- Direct guests to coatrooms and waiting areas such as lounges
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- Fill in for fellow employees where needed to ensure guest service standards and efficient operations
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
Job Qualifications
- Experience in hospitality or customer service preferred
- Ability to communicate effectively and warmly with guests
- Basic knowledge of restaurant operations
- Strong interpersonal skills
- Ability to multitask in a fast-paced environment
- Attention to detail and cleanliness
- Ability to work collaboratively with a team
- Basic cash handling skills
Job Duties
- Warmly and graciously greet all guests and seat them at tables or in waiting areas
- Open the front door for guests entering or leaving the restaurant when possible
- Provide guests with menus and inform them of their server's name upon seating
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Call out name and number of party when tables become available
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary
- Direct guests to coatrooms and waiting areas such as lounges
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- Fill in for fellow employees where needed to ensure guest service standards and efficient operations
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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