Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Em̄ma is a celebrated Mediterranean and California-inspired restaurant that is part of the Lettuce Entertain You Enterprises portfolio. Located in Glenview at the intersection of Patriot Blvd and East Lake Avenue, Em̄ma embodies a unique approach to dining that merges fresh, vibrant flavors with a warm and inviting atmosphere. This establishment is the second Em̄ma location, with the original having opened in Chicago's bustling River North neighborhood in June 2016. Part of a larger network comprising over 100 nationally recognized restaurants, Em̄ma benefits from the legacy and expertise of Lettuce Entertain You, a company known for its culinary creativity, commitment... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand and walk for an entire shift
- ability to move and lift items up to 50 pounds
- availability to work various shifts including weekends
- good English communication skills
- ability to multitask calmly and effectively
- adherence to safety and sanitation protocols
Job Qualifications
- High school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- strong communication skills in English
- ability to multitask effectively
- familiarity with phone and reservation systems a plus
- positive attitude and professionalism in guest interactions
- ability to stand and walk for extended periods
- willingness to work flexible hours including weekends
- team player mindset with good interpersonal skills
Job Duties
- Warmly greet and seat guests in the restaurant
- answer telephones and take orders, messages and reservations
- available to work a variety of hours, days and shifts, including weekends
- safely and effectively move chairs, tables, highchairs and booster seats
- safely and effectively use and operate all necessary tools and equipment
- ability to communicate in English to perform and follow job requirements in written and spoken direction
- multitask calmly and effectively
- work in a confined, crowded space of variable noise and temperature levels
- able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- ensure the overall guest experience exceeds expectations and anticipate guest needs
- greet guests with a warm, sincere smile
- use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- assist with clearing, cleaning and resetting tables and maintain restrooms
- sell and accurately account for gift cards
- use proper phone and voicemail etiquette and guidelines
- understand and respond knowledgeably to questions about the restaurant and menu
- follow all steps of service
- understand and follow the food allergy procedure and special orders/restrictions
- proficiency in the use and operation of all necessary tools and equipment, including reservation, telephone, paging, and voicemail systems
- comply with all safety and sanitation guidelines and procedures
- successfully complete alcohol awareness training
- follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- get along well with others and be a team player
- other duties will be assigned as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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