Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Meal Discount
Retirement Plan
Training opportunities
Flexible Schedule
Job Description
Smithfield Landing is a well-established dining establishment recognized for offering an exceptional blend of culinary delights and warm hospitality. Known for its unique, comfortable setting, the restaurant prides itself on delivering an outstanding eating experience bolstered by superb products, friendly service, and attentive staff who embody its mission to make each guest's visit enjoyable and memorable. As a celebrated local favorite, Smithfield Landing places great emphasis on fostering a welcoming atmosphere where guests feel valued and cared for from the moment they arrive. The team at Smithfield Landing is committed to upholding high standards of service, ambiance, and quality, ensuring... Show More
Job Requirements
- Able to understand and speak using the predominant language(s) of guests
- able to work in a standing position for long periods of time (up to 5 hours)
- exceptional grooming habits
- excellent basic mathematical skills
- able to handle money and operate a point-of-sale system
Job Qualifications
- Able to understand and speak using the predominant language(s) of guests
- exceptional grooming habits
- excellent basic mathematical skills
- able to handle money and operate a point-of-sale system
Job Duties
- Promote, work, and act in a manner consistent with the mission of Smithfield Landing
- warmly and graciously greet all guests and seat them at tables or in waiting areas
- open the front door for guests entering or leaving the restaurant when possible
- provide guests with menus and inform them of their server's name upon seating
- record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- call out name and number of party when tables become available
- speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- answer telephone calls and respond to inquiries or transfer calls
- maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
- inspect dining and serving areas to ensure cleanliness and proper setup
- inform guests of establishment specialties and features
- receive and record guests' dining reservations
- inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary
- direct guests to coatrooms and waiting areas such as lounges
- relay messages to servers and bussers as needed
- thank guests as they leave and invite them to return
- attend all scheduled employee meetings and offers suggestions for improvement
- coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- fill in for fellow employees where needed to ensure guest service standards and efficient operations
- take and prepare to-go orders
- operate cash registers to accept payments for food and beverages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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