Hospitality Valet Area Manager - Dallas, TX

Terrell, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $85,000.00

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Development Programs

Equal opportunity employer

participation in E-Verify

Job Description

LAZ Parking is a leading parking management company renowned for its commitment to providing exceptional parking services across the United States. With a focus on delivering both operational excellence and a customer-first approach, LAZ Parking specializes in managing parking solutions for various industries, including hospitality, commercial properties, airports, and event venues. The company prides itself on innovating parking management and fostering an employee-focused servant leadership culture that emphasizes coaching, development, and leadership at every level. As an organization, LAZ Parking values diversity and inclusion, actively supporting equal employment opportunities for all individuals regardless of background or identity. The company participates in E-Verify to ensure the legal authorization of its workforce.

The role of Hospitality Valet Area Manager at LAZ Parking is pivotal in upholding the company's reputation for superior valet and parking services. This position supports the General Manager by overseeing valet operations across multiple locations, ensuring a seamless, safe, and customer-centric experience in a demanding 24/7 environment. The Hospitality Valet Area Manager is responsible for managing and developing both on-site leadership teams and frontline valet staff, enforcing service excellence, and maintaining strong partnerships with client stakeholders. This multi-faceted leadership role requires a hands-on approach to managing daily valet operations, including high-volume traffic management, staffing, budgeting, and service recovery. The Area Manager plays a critical part in driving operational performance through metrics, audits, and consistency in service delivery, contributing to the overall success and growth of the valet services portfolio.

In addition, this role involves strategic oversight such as assisting with budget preparation, supporting new site openings, and spearheading operational initiatives. The Hospitality Valet Area Manager must maintain compliance with all contractual obligations and safety standards, ensuring all team members adhere to company policies and procedures. This role demands strong leadership capabilities and exceptional customer service skills, with an emphasis on fostering a guest-first culture aligned with LAZ Parking’s organizational values. Candidates will find a rewarding career path within a company that champions servant leadership, employee development, and operational excellence within a dynamic and fast-paced hospitality environment. This position is classified as exempt under FLSA and requires the ability to manage multiple sites effectively, making it ideal for experienced professionals dedicated to excellence in valet service management.

Job Requirements

Bachelor's degree or equivalent work experience preferred
3-5 years of leadership experience in valet, parking, hospitality, or related service industries
Previous experience supervising or managing valet operations required
Ability to work outdoors in varying weather conditions including heat, rain, and wind
Ability to stand, walk, and remain active for extended periods
Ability to lift, push, and pull at least 25 pounds
Ability to bend, stoop, squat, and move frequently throughout a shift

Job Qualifications

Bachelor's degree or equivalent work experience preferred
3-5 years of leadership experience in valet, parking, hospitality, or related service industries
Previous experience supervising or managing valet operations required
Experience in multi-site or high-volume service environments preferred
Demonstrated experience leading teams and driving operational performance
Strong hands-on leadership experience in fast-paced environments
Exceptional customer service skills with a hospitality-driven mindset
Ability to lead with professionalism and sound judgment
Strong coaching and team development skills
Excellent verbal and written communication skills
Ability to manage multiple sites and competing priorities simultaneously
Strong problem-solving and conflict resolution abilities
Knowledge of labor management, scheduling, and operational planning
Ability to interpret policies, procedures, and client service expectations

Job Duties

Provide direct operational oversight of valet teams across multiple locations
Support and develop Valet Managers and Supervisors to ensure consistent service delivery and accountability
Maintain strong working relationships with client leadership and key stakeholders
Ensure guest satisfaction through high-touch, hospitality-driven service standards
Oversee daily valet operations including high-volume entrances, traffic flow, and vehicle management
Monitor staffing levels, scheduling, and labor allocation to ensure operational efficiency and budget adherence
Ensure all team members follow safety procedures and compliance standards
Conduct regular site visits, audits, and performance reviews to ensure service and operational consistency
Drive performance through service metrics, operational KPIs, and financial accountability at each assigned location
Assist in budget preparation, labor management, and expense control
Support new site openings, operational transitions, and onboarding of new accounts
Implement service recovery strategies to address guest concerns in a professional and timely manner
Ensure compliance with all contractual obligations between the client and organization
Identify operational improvement opportunities and implement corrective action plans
Foster a guest-first culture aligned with organizational values and service standards
Support special projects and operational initiatives within the assigned area