Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $19.90
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Training and Development
Mission driven environment
Job Description
Mercy Ships is a globally recognized faith-based charity dedicated to providing life-changing surgeries and transformational medical training through the use of hospital ships along the African coast. Established in 1978 by founders Don and Deyon Stephens, Mercy Ships has a rich history spanning over 40 years of service, having delivered care to over 2.7 million direct beneficiaries across more than 55 countries. Their mission is deeply rooted in faith, aiming to bring lasting hope and healing through safe surgical care to areas facing some of the most challenging healthcare contexts. This remarkable organization functions not only to provide surgical aid but also to strengthen local healthcare systems by working collaboratively with partners and stakeholders. Mercy Ships offers a tangible expression of compassion and medical expertise that transcends barriers of race, gender, and religion, making it a truly global humanitarian force.
Located in Lindale, TX, the position of Hospitality Team Lead at Mercy Ships International Office presents a unique opportunity to impact the mission by ensuring exceptional hospitality and guest experiences. This full-time, on-site role is vital in creating a welcoming and organized environment that supports the overall mission of Mercy Ships. The team lead plays a critical role by managing various aspects of hospitality operations, including housing and guest services, reception, breakrooms, janitorial services, event coordination, and general maintenance. This role requires daily oversight and collaboration with maintenance team members and other hospitality staff at the International Support Center (ISC).
The Hospitality Team Lead acts as a steward of hospitality excellence, facilitating an environment where staff and guests feel valued, cared for, and supported. Responsibilities range from overseeing cleanliness and restocking accommodations, managing food and beverage inventories, supporting reception and visitor processing, to leading event setups and maintaining food safety protocols. The candidate will also be responsible for tracking and scheduling maintenance tasks, ensuring timely repairs, and conducting routine inspections to uphold high standards.
Ideal candidates possess a strong customer service mindset complemented by a professional demeanor and the ability to interact effectively with all organizational levels, including senior management. They have a solid grasp of business and management principles within a hospitality context, demonstrated organizational skills, and the physical stamina to perform demanding tasks such as standing or walking for extended periods and lifting up to 25 pounds. Most importantly, the Hospitality Team Lead shares Mercy Ships' commitment to its mission, vision, and core values, exemplifying servant leadership, collaboration, integrity, and accountability.
Candidates with previous experience in hotel, hospitality, and event management are preferred. A high school diploma and Texas Food Handler's Certification are required for this position. Additionally, successful completion of Mercy Ships Entry Training within the first year is mandatory. The compensation range for this U.S.-based position is $19 to $19.90 per hour, reflecting the organization's appreciation for the skills and dedication brought to this impactful role. This position offers a meaningful career path for those wishing to apply their talents in service of a cause with eternal significance, contributing to a mission that transforms lives and communities alike.
Located in Lindale, TX, the position of Hospitality Team Lead at Mercy Ships International Office presents a unique opportunity to impact the mission by ensuring exceptional hospitality and guest experiences. This full-time, on-site role is vital in creating a welcoming and organized environment that supports the overall mission of Mercy Ships. The team lead plays a critical role by managing various aspects of hospitality operations, including housing and guest services, reception, breakrooms, janitorial services, event coordination, and general maintenance. This role requires daily oversight and collaboration with maintenance team members and other hospitality staff at the International Support Center (ISC).
The Hospitality Team Lead acts as a steward of hospitality excellence, facilitating an environment where staff and guests feel valued, cared for, and supported. Responsibilities range from overseeing cleanliness and restocking accommodations, managing food and beverage inventories, supporting reception and visitor processing, to leading event setups and maintaining food safety protocols. The candidate will also be responsible for tracking and scheduling maintenance tasks, ensuring timely repairs, and conducting routine inspections to uphold high standards.
Ideal candidates possess a strong customer service mindset complemented by a professional demeanor and the ability to interact effectively with all organizational levels, including senior management. They have a solid grasp of business and management principles within a hospitality context, demonstrated organizational skills, and the physical stamina to perform demanding tasks such as standing or walking for extended periods and lifting up to 25 pounds. Most importantly, the Hospitality Team Lead shares Mercy Ships' commitment to its mission, vision, and core values, exemplifying servant leadership, collaboration, integrity, and accountability.
Candidates with previous experience in hotel, hospitality, and event management are preferred. A high school diploma and Texas Food Handler's Certification are required for this position. Additionally, successful completion of Mercy Ships Entry Training within the first year is mandatory. The compensation range for this U.S.-based position is $19 to $19.90 per hour, reflecting the organization's appreciation for the skills and dedication brought to this impactful role. This position offers a meaningful career path for those wishing to apply their talents in service of a cause with eternal significance, contributing to a mission that transforms lives and communities alike.
Job Requirements
- high school diploma required
- texas food handler's certification required
- previous experience in hotel/hospitality and events management preferred
- physical ability to stand/walk for multiple hours
- ability to lift up to 25lbs
- commitment to mercy ships mission, vision, and core values
- successful completion of mercy ships entry training within the first year
Job Qualifications
- previous experience in hotel/hospitality and events management preferred
- high school diploma required
- texas food handler's certification required
- successful completion of mercy ships entry training required within the first year
- strong customer service mindset
- professional demeanor with the ability to interact effectively with all levels of the organization including senior management
- solid understanding of business and management principles in a hospitality context
- general knowledge of administrative and clerical procedures with strong organizational skills
- physical ability to carry out required tasks including lifting and moving supplies
- commitment to mercy ships mission vision and core values with demonstrated servant leadership, collaboration, integrity, and accountability
Job Duties
- approach all encounters with guests and employees in a welcoming manner
- thoroughly clean and restock accommodations ensuring high standards of cleanliness and readiness
- launder bedding/towels/linens
- monitor food and beverage inventories in accommodations ensuring timely communication of orders to sous chef
- schedule and deliver supplies and groceries to guest accommodations
- support reception and visitor processing to ensure a seamless and welcoming experience
- follow visitor safety procedures by logging campus guests and providing visitor badges as required
- clean and restock conference rooms
- monitor inventories of breakroom supplies place orders and schedule stocking to maintain adequate provisions
- conduct regular inspections of office spaces and communal areas to ensure cleanliness and sanitation standards are upheld
- under the direction of the isc hospitality manager lead the team in event setups executions and teardowns
- barista services take orders accurately prepare specialty drinks and food items
- assist kitchen staff with serving food and in dish room
- follow food safety protocols through maintaining temperature logs waste logs and sanitation
- track schedule and oversee general maintenance and repair tasks ensuring timely resolution of issues
- ensure staff adheres to daily schedule and assignments
- conduct routine inspections and task completion with standards of excellence
- provide mentoring to promote best practices when needed
- perform additional duties as assigned to support the hospitality team and overall operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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