Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,640.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
Job Description
Neighborly is a unique restaurant concept that brings together the best restaurants and finest chefs under one roof to create an inviting and warm dining experience for guests. This innovative establishment is more than just a place to eat; it is designed to feel like an extension of your own kitchen where delicious and comforting meals are served to satisfy every member of the family. Neighborly aims to foster a culture that values connection, creativity, and exceptional food, creating a home-like atmosphere that welcomes guests at every visit. The concept thrives on delivering personalized hospitality that sets the tone for memorable guest interactions and genuine care.
At Neighborly, the role of Hospitality Supervisor is crucial in shaping the front-of-house (FOH) operations and elevating the guest experience. The Hospitality Supervisor is entrusted with leading a dynamic team focused on making meaningful connections with guests and ensuring that every interaction feels warm and inviting. This position involves overseeing the Neighborly marketplace, which features gourmet snacks, beverages, and ready-made foods, ensuring it is always well-stocked, clean, and appealing to guests. Responsibilities also include training, coaching, and developing FOH team members to enhance their hospitality skills while maintaining Neighborly's high standards of service.
In this role, the Hospitality Supervisor acts as the central point of contact for guest concerns, addressing them empathetically and maintaining a positive atmosphere. The supervisor collaborates closely with the kitchen team to ensure clear communication and a smooth service flow, contributing to an overall seamless dining experience. The ability to manage busy, high-volume settings with professionalism and leadership is essential, alongside flexibility in scheduling, including weekends and closing shifts. The position offers a competitive salary range of $68,000 to $70,000 depending on experience, along with comprehensive medical, dental, and vision benefits, plus paid time off.
As part of the Neighborly team, the Hospitality Supervisor plays a vital role in driving a culture that prioritizes hospitality at its core. Candidates who thrive in fast-paced environments, possess excellent communication skills, and demonstrate strong leadership and organizational abilities will find this role rewarding. Neighborly offers an opportunity to grow one’s career within a company that truly values creativity, connection, and community. Join Neighborly to share your passion for hospitality and be part of an innovative dining experience that feels like home.
At Neighborly, the role of Hospitality Supervisor is crucial in shaping the front-of-house (FOH) operations and elevating the guest experience. The Hospitality Supervisor is entrusted with leading a dynamic team focused on making meaningful connections with guests and ensuring that every interaction feels warm and inviting. This position involves overseeing the Neighborly marketplace, which features gourmet snacks, beverages, and ready-made foods, ensuring it is always well-stocked, clean, and appealing to guests. Responsibilities also include training, coaching, and developing FOH team members to enhance their hospitality skills while maintaining Neighborly's high standards of service.
In this role, the Hospitality Supervisor acts as the central point of contact for guest concerns, addressing them empathetically and maintaining a positive atmosphere. The supervisor collaborates closely with the kitchen team to ensure clear communication and a smooth service flow, contributing to an overall seamless dining experience. The ability to manage busy, high-volume settings with professionalism and leadership is essential, alongside flexibility in scheduling, including weekends and closing shifts. The position offers a competitive salary range of $68,000 to $70,000 depending on experience, along with comprehensive medical, dental, and vision benefits, plus paid time off.
As part of the Neighborly team, the Hospitality Supervisor plays a vital role in driving a culture that prioritizes hospitality at its core. Candidates who thrive in fast-paced environments, possess excellent communication skills, and demonstrate strong leadership and organizational abilities will find this role rewarding. Neighborly offers an opportunity to grow one’s career within a company that truly values creativity, connection, and community. Join Neighborly to share your passion for hospitality and be part of an innovative dining experience that feels like home.
Job Requirements
- Minimum of 1-2 years' management experience
- High-volume restaurant experience preferred
- Must have the ability/stamina to work a minimum of 35 hours a week
- Ability to stand/walk for 8-10 hours per day
- Must be able to lift and carry up to 50 lbs
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
- Flexible schedule
- Must be able to tolerate potential allergens to include peanut products, egg, dairy, gluten, soy, seafood and shellfish
Job Qualifications
- Excellent communication skills to connect effectively with customers and team members
- Possess a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Ability to understand financial reports
- Strong time-management skills
- ability to multi-task, prioritize, and organize
- Able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
- Excellent leadership and organizational skills with attention to detail
- Proven track record of exceptional customer service
Job Duties
- Trains, coaches, and develops front of house team members helping them grow and strengthen their hospitality skills
- Addresses guest concerns with empathy and care while remaining focused on a positive guest experience
- Takes ownership of the Neighborly marketplace, ensuring it remains well-stocked, clean, and inviting for guests
- Oversees the maintenance, organization, and display of gourmet snacks, beverages, and ready-made foods
- Ensure all front of house team members are following the applicable health and safety rules and regulations while upholding Neighborly's hospitality standards
- Works closely with the kitchen team, ensuring clear communication and a seamless service flow
- Capably work any FOH station, with a strong focus on the expo role to ensure smooth transitions between packing, running, and guest hospitality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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