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Hospitality Specialist (Housing Operations Professional III)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
generous time off
Retirement
health coverage
Education support
Optional offerings
Campus and community
Job Description
San Diego State University (SDSU) is a prominent public research university located in San Diego, California. It is part of the California State University (CSU) system, one of the largest and most impactful public university systems in the United States. SDSU is committed to academic excellence, diversity, and fostering an inclusive campus environment that benefits students, faculty, and staff. The university serves a diverse population with a wide array of programs, research initiatives, and community partnerships, supporting the personal and professional growth of its members. SDSU operates within a robust Division of Business and Financial Affairs, which is responsible for... Show More
Job Requirements
- Equivalent to a bachelor’s degree in a related field and four years of relevant experience
- Additional experience demonstrating acquired knowledge and abilities may substitute required education on a year-for-year basis
- An advanced degree may substitute for required experience on a year-for-year basis
- Ability to work full-time on campus in San Diego
- Strong organizational and service orientation skills
- Ability to lead and supervise teams
- Excellent communication and interpersonal skills
- Must comply with California Child Abuse and Neglect Reporting Act as a mandated reporter
- Must successfully complete background check
Job Qualifications
- Experience utilizing specialized expertise to coordinate and administer unique programs and independently handle complex situations including emergency and crisis response
- Experience providing strategic input on housing program development and processes
- Experience designing comprehensive training programs on housing operations policies, practices, and procedures
- Previous experience leading or supervising professional staff
- Master’s degree in a related field preferred
- At least five years of customer service experience preferred
- At least five years of professional experience managing housing operations, logistics, programs and special projects preferred
- Proficiency with Office Suite and Google Suite with advanced skills in Excel and Google Spreadsheets, Smartsheets, StarRez, Adobe Acrobat and Adobe Sign, Concur preferred
- StarRez Advanced Reporting Certification preferred
Job Duties
- Oversee hospitality programs including summer conferences, guest housing, front desk operations, tours, events, and meeting space management
- Manage complex housing programs such as reservations, exemptions, lotteries and events while aligning with financial and strategic goals
- Serve as primary contact for clients and partners, coordinating logistics, contracts, scheduling and vendor services
- Resolve complex service issues and emergencies ensuring policy compliance and recommending process improvements
- Lead and supervise professional staff, student employees, and front desk teams providing training and ongoing development
- Foster a collaborative, inclusive work environment focused on customer service and student support
- Partner with campus departments and external stakeholders to coordinate housing services and programs
- Participate in cross-functional teams and committees to improve housing operations and policies
- Represent housing operations at meetings, events, and conferences
- Build strong relationships to support seamless service delivery and institutional priorities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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