Hospitality Services Director

Aramark is a global leader in food services, facilities management, and uniform services, catering to millions of guests across 15 countries daily. With a strong commitment to service excellence, Aramark fosters an inclusive and diverse workplace where each employee can thrive, grow, and develop their careers. The company is dedicated to supporting its workforce through comprehensive training programs, leadership development, and a focus on sustainable and innovative practices that benefit communities and the planet alike. At Aramark, every team member is valued and encouraged to contribute to the organization's mission of doing great things for each other, their partners, communities, and the environment. The company ensures equitable employment opportunities regardless of race, color, gender, age, disability, or other legally protected characteristics, creating a supportive and fair work environment.

The role of Hospitality Services Director at Aramark is a dynamic leadership position focused on devising and implementing exceptional dining options that satisfy customer preferences and dietary requirements. This position involves overseeing the operations and management of dining establishments where clients enjoy freshly prepared menu offerings. The Hospitality Services Director assumes responsibility for guiding and inspiring teams to perform at their best through recruitment, training, coaching, and performance management. They ensure alignment with executional guidelines that maintain consistent quality, safety, and sanitation standards across all food service operations. A critical function of this role is to develop strong client relationships by identifying their needs and ensuring clear communication of operational advancements. The director plays a vital role in financial performance management by implementing Aramark's proven methodologies to achieve revenue growth, control food and labor costs, and maintain accurate and timely Profit and Loss statements.

The Hospitality Services Director actively drives productivity improvements through efficient operational practices that enhance value creation and profit optimization. They manage every aspect of food production, distribution, and service while maintaining strict adherence to operational excellence principles. Compliance with all relevant safety, health, wage, and regulatory policies is a top priority, fostering a secure and healthy environment for clients, customers, and staff. Additionally, this position includes overseeing procurement, inventory reviews, and record management in accordance with Aramark and regulatory standards. The director has the opportunity to participate in sales activities and client negotiations, seeking new product and service opportunities to support growth and customer retention.

Front-of-house management and customer service direction are another key area of responsibility, ensuring the delivery of high-quality dining experiences aligned with client values, including eco-conscious practices. Candidates for this role should possess at least four years of relevant experience, including management responsibilities, with a strong background in food service. Effective communication skills and the ability to cultivate lasting client relationships are essential, as is the capability to collaborate with other sectors for a unified approach to food service delivery. Physical requirements include the ability to handle loads up to 50 pounds and sustain long periods of standing without fatigue.

In summary, the Hospitality Services Director at Aramark is a strategic leader dedicated to excellence in dining service operations, financial stewardship, team development, and client satisfaction, all while advancing Aramark’s mission of service, sustainability, and community impact.