Hospitality Server

Crowley, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a renowned casual dining restaurant and sports bar franchise known for its vibrant atmosphere, extensive menu featuring wings and sauces, and commitment to delivering an exciting gameday experience. Established as a premier destination for sports enthusiasts and social gatherings, Buffalo Wild Wings combines American-style cuisine with an energetic setting where guests can enjoy major sporting events, engage in community events, and savor flavorful food and beverages. The company values exceptional service, teamwork, and fostering positive guest interactions to ensure every visit is memorable and engaging. With locations throughout the United States and beyond, Buffalo Wild Wings has created a strong brand identity centered around hospitality and entertainment, appealing to a diverse customer base ranging from families to sports fans to casual diners.

As a Hospitality Server at Buffalo Wild Wings, you play a critical role in shaping the overall dining experience by providing enthusiastic and attentive service that goes well beyond simply taking orders. This position involves welcoming guests warmly, guiding them through a diverse menu of food and drink options, and ensuring the lively atmosphere remains energetic and inviting. You act as a key point of contact within the venue, creating genuinely memorable moments for patrons whether they are celebrating a big game or enjoying a casual night out. Your role is to transform routine service encounters into standout occasions filled with friendly hospitality and positive guest engagement. You will manage all aspects of table service, communicate special requests clearly to the kitchen team, and promote the restaurant's ongoing specials and promotions.

This full-time or part-time role suits those who are passionate about customer service and thrive in busy, high-energy environments. The Hospitality Server at Buffalo Wild Wings must maintain a thorough knowledge of the menu and beverage offerings, uphold food safety and hygiene standards, and collaborate closely with both front-of-house and back-of-house staff to ensure smooth operations. Attention to detail, effective communication, and a talent for fostering a welcoming and lively dining environment are essential. The establishment offers an engaging work culture highlighted by continuous professional development opportunities and a clearly defined path for career advancement. Employees benefit from weekly pay schedules and flexible shift scheduling options that accommodate various lifestyles.

Job Requirements

High school diploma or equivalent
previous experience in a restaurant or hospitality role preferred
ability to stand and walk for extended periods
excellent communication skills
team player mindset
availability to work flexible hours including evenings, weekends, and holidays

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members