Hospitality Server

Lancaster, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar chain known for its vibrant atmosphere and variety of flavorful wings and sauces. Established with the mission to deliver not just food but memorable experiences, Buffalo Wild Wings has grown into the ultimate destination for game day gatherings and social nights out. The company prides itself on creating a lively environment where fans and food lovers can unite over shared enthusiasm for sports and excellent dining. This role is perfect for individuals passionate about hospitality and delivering energetic service in a fast-paced environment. The brand is recognized nationally and continuously offers opportunities for growth and development within its team.

As a Hospitality Server at Buffalo Wild Wings, you will be at the heart of this dynamic experience, acting as the primary point of contact for guests and going beyond simply taking orders. Your role is to craft an exceptional dining atmosphere that is engaging, fun, and attentive to the needs of each customer. You will be the dedicated host and expert guide who navigates patrons through a diverse menu filled with delicious wings, drinks, and specials. Your enthusiasm and hospitality are essential to transforming routine service into unforgettable moments that keep guests coming back. This position is designed for someone who thrives on creating a lively, welcoming environment and is committed to excellent customer service. You will collaborate closely with both front-of-house and back-of-house teams to maintain smooth operations and uphold the energetic ambiance synonymous with Buffalo Wild Wings. This role not only demands attention to detail and multitasking prowess but also offers the reward of working in an exciting, community-oriented setting focused on sharing moments worth remembering. Employment type typically includes part-time and full-time options, with competitive pay and a range of benefits that support your career and personal growth.

Job Requirements

High school diploma or equivalent
ability to work flexible hours including nights, weekends, and holidays
excellent communication skills
physical stamina to stand and walk for extended periods
ability to handle cash and operate a POS system
food handler certification or willingness to obtain
must be at least 18 years old

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members