Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
weekly pay schedule
Flexible options for scheduling shifts
Generous discounts on shift meals and family dining
Industry-leading onboarding and continuous professional development opportunities
Clearly defined trajectories for career advancement
Accrued Paid Time Off (PTO)
401(k) Retirement Savings Plan with company matching contributions
Programs for tuition reimbursement
Comprehensive health coverage: medical, dental, and vision insurance
Participation in the Champions of Hope community involvement program
Lucrative employee referral program offering cash bonuses
Access to Journey wellbeing support tools
Exclusive discounts via the PerkSpot program
Robust recognition initiatives acknowledging exceptional performance
Slip-resistant shoe programs for enhanced workplace safety
Active involvement in community engagement and charitable initiatives
Access to the Igniting Dreams grant program
Engaging training competitions and incentives
Job Description
Buffalo Wild Wings is a leading sports bar and restaurant franchise renowned for delivering a dynamic dining experience centered around flavorful wings, diverse menu selections, and an energetic atmosphere perfectly suited for sports fans and casual diners alike. Established with a passion for great food and communal enjoyment, Buffalo Wild Wings has become the ultimate destination for both game day celebrations and everyday social gatherings. The brand is committed to fostering a lively and welcoming environment where guests can connect over delicious meals, share memorable moments, and enjoy unparalleled hospitality. With numerous locations across the country, Buffalo Wild Wings prides itself on maintaining high standards of service, quality, and guest satisfaction.
The Hospitality Server role at Buffalo Wild Wings is pivotal in creating an exceptional and high-energy dining experience for every guest. This position goes beyond simply taking orders—it requires a dedicated host and expert guide capable of leading patrons through a diverse menu offering while maintaining the vibrant, fun-filled atmosphere that distinguishes Buffalo Wild Wings. As the primary point of contact for guests, the Hospitality Server ensures that every visit is memorable by delivering enthusiastic hospitality, expertly managing guest interactions, and anticipating customer needs with precision and care. The role demands a unique blend of excellent communication skills, attentiveness, and a genuine passion for creating moments worth sharing. Employment in this position offers the opportunity to thrive in a fast-paced environment where teamwork and guest engagement are paramount. This role typically offers flexible scheduling options to accommodate diverse lifestyles, making it an excellent choice for individuals who enjoy working in a lively, sports-centric setting. The position embodies the spirit of positive energy and community, offering continuous professional development and clear opportunities for career advancement within the multifaceted organization of Buffalo Wild Wings. From welcoming guests warmly to expertly handling orders, managing payments, and promoting a hospitable environment, the Hospitality Server is an essential contributor to the overall success of the restaurant's guest experience and operational flow. This career opportunity is perfect for those who thrive in social settings, have a knack for hospitality, and are committed to maintaining high standards of service excellence.
The Hospitality Server role at Buffalo Wild Wings is pivotal in creating an exceptional and high-energy dining experience for every guest. This position goes beyond simply taking orders—it requires a dedicated host and expert guide capable of leading patrons through a diverse menu offering while maintaining the vibrant, fun-filled atmosphere that distinguishes Buffalo Wild Wings. As the primary point of contact for guests, the Hospitality Server ensures that every visit is memorable by delivering enthusiastic hospitality, expertly managing guest interactions, and anticipating customer needs with precision and care. The role demands a unique blend of excellent communication skills, attentiveness, and a genuine passion for creating moments worth sharing. Employment in this position offers the opportunity to thrive in a fast-paced environment where teamwork and guest engagement are paramount. This role typically offers flexible scheduling options to accommodate diverse lifestyles, making it an excellent choice for individuals who enjoy working in a lively, sports-centric setting. The position embodies the spirit of positive energy and community, offering continuous professional development and clear opportunities for career advancement within the multifaceted organization of Buffalo Wild Wings. From welcoming guests warmly to expertly handling orders, managing payments, and promoting a hospitable environment, the Hospitality Server is an essential contributor to the overall success of the restaurant's guest experience and operational flow. This career opportunity is perfect for those who thrive in social settings, have a knack for hospitality, and are committed to maintaining high standards of service excellence.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate clearly and effectively
- Strong interpersonal and organizational skills
- Flexibility to work various shifts including evenings weekends and holidays
- Ability to stand and walk for extended periods
- Must comply with health safety and alcohol service regulations
- Must be 18 years or older
Job Qualifications
- Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
- Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing
Job Duties
- You go far beyond standard order-taking
- you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
- Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
- You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
- Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
- Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
- Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
- Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
- Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
- Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
- Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
- Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
- Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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