Buffalo Wild Wings logo

Hospitality Server

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

engaging work environment
weekly pay schedule
flexible scheduling options
Discounts on shift meals
Professional development opportunities
Career advancement trajectories
Paid Time Off
401(k) retirement plan
tuition reimbursement programs
Medical insurance
Dental Insurance
Vision Insurance
Community Involvement Programs
Employee Referral Program
Wellbeing Support Tools
PerkSpot discounts
recognition initiatives
Slip-resistant shoe programs
Charitable initiatives
Training competitions and incentives

Job Description

Buffalo Wild Wings is a well-known casual dining restaurant and sports bar chain that specializes in serving a diverse menu featuring a wide range of wings, sauces, and beverages, complemented by an energetic and lively atmosphere perfect for sports enthusiasts and casual diners alike. Famous for its dynamic environment, Buffalo Wild Wings provides a great venue for gameday celebrations, social gatherings, and memorable dining experiences. The company takes pride in its commitment to outstanding service, high-quality food, and creating an inviting space where guests feel valued and entertained. With locations across the United States and internationally, Buffalo Wild Wings continues to expand its brand by attracting individuals passionate about hospitality and customer engagement. The employment opportunity for a Hospitality Server at Buffalo Wild Wings presents a unique role where every interaction is designed to contribute to an exceptional dining experience, far beyond simply taking orders.

As a Hospitality Server at Buffalo Wild Wings, you play an essential role in shaping the guest experience, becoming the face of the restaurant's hospitality efforts. This role is about much more than just serving food and drinks; it involves acting as a dedicated host and expert guide who navigates patrons through a menu filled with signature items and daily specials, ensuring they make informed and satisfying choices. The Hospitality Server’s responsibilities include warmly welcoming guests into the energetic setting, maintaining a high standard of service, and transforming routine visits into celebratory occasions. This position demands a natural ability to create a lively, welcoming, and engaging atmosphere where every guest feels uniquely valued and appreciated. Organized multitasking, attention to detail, and a genuine passion for superior guest service are vital attributes. You will work closely with both the front-of-house and back-of-house teams to ensure seamless service flow and uphold strict food safety, hygiene, and responsible alcohol service standards. The role requires enthusiasm, excellent communication skills, and the ability to anticipate guest needs promptly to resolve any concerns and maximize customer satisfaction. This position offers flexible scheduling options, competitive pay with weekly schedules, and numerous development opportunities, including industry-leading onboarding and continuous professional growth. Moreover, the role promises a dynamic work environment with access to valuable benefits such as health coverage, retirement plans with company matching, tuition reimbursement, and various employee recognition programs. Joining Buffalo Wild Wings as a Hospitality Server means becoming an integral part of a vibrant team dedicated to crafting memorable moments for guests while fostering a positive and high-energy atmosphere that makes every shift enjoyable and rewarding.

Job Requirements

  • Previous experience in customer service or hospitality preferred
  • strong communication and interpersonal skills
  • ability to work in a fast-paced environment
  • availability to work flexible shifts including nights, weekends, and holidays
  • ability to stand for extended periods
  • basic math skills for handling payments
  • knowledge of food safety and hygiene standards
  • legal age to serve alcohol according to local laws

Job Qualifications

  • Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
  • excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

  • Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
  • serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
  • accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
  • proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
  • maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
  • process payments accurately, handle cash and credit transactions, and ensure correct change is provided
  • adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
  • collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
  • actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members

Job Criteria

Experience

Entry Level (1-2 years)


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