Hospitality Server

Keller, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

flexible scheduling options

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined career advancement trajectories

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching

tuition reimbursement programs

Comprehensive health coverage including medical, dental, and vision insurance

Community Involvement Programs

employee referral cash bonuses

Wellbeing Support Tools

discounts through PerkSpot

recognition initiatives

Slip-resistant shoe programs

Community engagement and charitable initiatives

Igniting Dreams Grant Program

Training competitions and incentives

Job Description

Buffalo Wild Wings is a well-established restaurant chain known for its vibrant atmosphere, wide selection of wings and sauces, and outstanding customer service. The brand has built a strong reputation as a premier venue for watching sports events, offering guests an energetic and fun environment to enjoy great food and beverages while engaging with friends and family. Buffalo Wild Wings’ locations are designed to provide a unique dining experience that combines the excitement of a sports bar with the comfort and quality of a full-service restaurant. Recognized nationally, the company prides itself on providing every guest with an enjoyable, energetic, and hospitable experience that keeps them coming back.

The Hospitality Server role at Buffalo Wild Wings is instrumental in driving the ultimate dining experience by going beyond traditional server duties. This position involves being the key point of contact for guests, serving as both a dedicated host and a knowledgeable guide through the menu offerings. As a Hospitality Server, you will be tasked with creating memorable moments by fostering a lively, welcoming, and engaging atmosphere. This role stresses excellent communication and interpersonal skills, requiring you to anticipate guest needs, recommend menu items, and ensure every interaction leaves a positive impression.

Employment with Buffalo Wild Wings offers an exciting work environment with opportunities to develop professionally through ongoing training and clear career advancement paths. Employees enjoy flexible scheduling options, weekly pay, and generous discounts on meals. The company also provides comprehensive benefits including health insurance, retirement plans, paid time off, and community involvement programs. Working as a Hospitality Server means becoming part of a dynamic team that values enthusiasm, dedication, and high standards of customer service, making every dining experience exceptional during gameday or any occasion throughout the year.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to work in a fast-paced environment
Strong communication and interpersonal skills
Availability to work flexible shifts including nights, weekends, and holidays
Ability to stand for extended periods
Basic math skills for handling payments
Knowledge of food safety and hygiene standards
Team-oriented mindset

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members.