Hospitality Server

Stephenville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a prominent sports bar and restaurant chain known for its vibrant atmosphere, diverse menu, and passion for delivering a great gameday experience. Established as one of the leading destinations for sports fans and casual diners alike, Buffalo Wild Wings combines high-energy entertainment with delicious food and drinks, creating a unique setting for gatherings, celebrations, and memorable nights out. The company prides itself on fostering an inclusive and dynamic employee environment where teamwork, enthusiasm, and guest satisfaction are paramount. With a commitment to professional development, employee well-being, and community involvement, Buffalo Wild Wings offers not only a job but a career path for individuals passionate about hospitality and the guest experience.

The Hospitality Server role at Buffalo Wild Wings is pivotal to delivering the exceptional service that defines the brand. This position goes well beyond standard serving duties; servers act as the main point of contact and guides for guests, ensuring that every visit is an engaging and enjoyable occasion. The role demands an energetic individual who can maintain a lively and welcoming atmosphere, expertly navigate guests through the menu selections, and contribute to the overall gameday excitement. The Hospitality Server at Buffalo Wild Wings is responsible for creating memorable moments, providing enthusiastic hospitality, and fostering a positive environment for both patrons and team members. This is a dynamic position that requires excellent organizational skills, attention to detail, and a genuine passion for superior guest service. As a Hospitality Server, you will have the opportunity to develop professionally through continuous learning and advancement programs, while enjoying a workplace culture that values participation, recognition, and community engagement. Employment is typically full-time or part-time with a weekly pay schedule, and the company offers a competitive benefits package to support the health and well-being of its employees.

Job Requirements

High school diploma or equivalent
previous customer service experience preferred
ability to work in a fast-paced, high-energy environment
strong communication and interpersonal skills
ability to stand and walk for extended periods
availability to work flexible shifts including nights, weekends, and holidays

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members