Hospitality Server

Princeton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar renowned for its dynamic and energetic atmosphere where guests gather to enjoy mouth-watering wings, a wide selection of beers, and live sports action. As a brand rooted in community engagement and entertainment, Buffalo Wild Wings has earned its place as the ultimate destination for gameday excitement and memorable social experiences. The company prides itself on fostering a vibrant workplace culture that values teamwork, professional growth, and a passion for hospitality. With an emphasis on delivering exceptional guest experiences, Buffalo Wild Wings operates nationwide with numerous locations, each striving to exceed customer expectations through friendly service and high-quality food and beverages.

The Hospitality Server at Buffalo Wild Wings plays a crucial role in crafting an unforgettable dining experience for every guest. This role transcends traditional order-taking, positioning the server as an attentive host and knowledgeable menu guide who ensures each guest feels uniquely valued and appreciated. Hospitality Servers are tasked with actively creating a lively and engaging atmosphere while expertly navigating patrons through diverse menu offerings including food, beverages, and special promotions. Serving as the primary point of contact, they maintain an upbeat energy that turns routine visits into memorable occasions.

The role demands excellent organizational skills and attention to detail to ensure timely and accurate delivery of food and beverages. Servers must anticipate guests' needs proactively, handle special requests with care, and promptly resolve any concerns to guarantee complete customer satisfaction. Duties include processing transactions, upholding food safety and hygiene standards, and collaborating seamlessly with front- and back-of-house teams to provide smooth service. The position offers a dynamic work environment with opportunities for career advancement, professional development, and participation in community engagement initiatives. Hospitality Servers benefit from a supportive company culture that rewards enthusiasm, reliability, and superior guest service, all within a setting that celebrates the excitement of the game and creates moments worth sharing.

Job Requirements

Minimum high school diploma or equivalent
Proven experience in a hospitality or customer service role preferred
Ability to work flexible shifts including nights weekends and holidays
Strong communication and interpersonal skills
Basic math skills for handling transactions
Ability to stand for extended periods
Must be at least 18 years old according to local labor laws

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members