Hospitality Server

DeSoto, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a renowned restaurant and sports bar chain that specializes in delivering a dynamic and engaging dining experience centered around wings and a wide array of beverages, especially during live sports events. Known for its vibrant atmosphere, Buffalo Wild Wings has established itself as the go-to destination for customers looking to enjoy thrilling game day experiences or a fun night out with friends and family. Employees at Buffalo Wild Wings contribute to creating this lively environment by providing excellent food, drinks, and top-notch customer service that keeps patrons coming back.

As a Hospitality Server at Buffalo Wild Wings, you play a pivotal role in shaping the guest experience from the moment they walk in. This is not your standard serving position; it requires a commitment to fostering a welcoming and energetic atmosphere that makes every visit special. You act as the primary point of contact for guests, offering expert guidance through the diverse menu options and specials, ensuring guests feel valued and well cared for. The role demands exceptional organization and attention to detail to manage orders accurately and provide a seamless dining experience, including accommodating special requests and dietary requirements.

This full-time or part-time role offers a unique opportunity to be part of a team that values enthusiasm, teamwork, and professional growth. The position is ideal for individuals who thrive in fast-paced, high-energy environments and enjoy interacting with guests to create memorable moments. Buffalo Wild Wings supports its employees with comprehensive training programs, flexible scheduling options, and clear pathways for career advancement, making it an excellent place to build a career in hospitality. The employment also includes a competitive compensation package with weekly pay schedules and additional perks that enhance the overall working experience.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to maintain high energy and positive attitude during shifts
Strong communication and interpersonal skills
Ability to work flexible hours including nights, weekends, and holidays
Familiarity with POS systems and basic cash handling
Commitment to upholding food safety and hygiene standards

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members