Hospitality Server

New Britain, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

engaging work environment

weekly pay schedule

flexible scheduling options

Discounts on shift meals and family dining

Professional development opportunities

Paid Time Off

401(k) retirement plan

Tuition Reimbursement

Medical insurance

Dental Insurance

Vision Insurance

Community Involvement Programs

Employee Referral Bonuses

Wellbeing Support Tools

Performance recognition initiatives

Slip-resistant shoe programs

community engagement initiatives

Igniting Dreams Grant Program

Training competitions and incentives

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar renowned for its vibrant atmosphere and diverse menu focused on wings, burgers, and a wide selection of beverages. Established as a premier destination for sports fans and casual diners alike, Buffalo Wild Wings combines energetic hospitality with a passion for memorable experiences. With numerous locations across the country, the brand is committed to creating a fun and engaging environment where guests can enjoy great food while watching their favorite games. The restaurant is dedicated to fostering a strong sense of community both inside and outside of its venues, enhancing the overall customer experience through excellent service and robust community involvement programs.

The role of Hospitality Server at Buffalo Wild Wings is essential to maintaining the high-energy and welcoming atmosphere the brand is known for. As a Hospitality Server, you are more than just an order taker—you are a key player in crafting unforgettable dining experiences by engaging guests with expert knowledge of the menu and an enthusiastic approach to service. This position requires a natural ability to foster a lively environment and make every guest feel uniquely valued. Your responsibilities extend beyond standard serving duties to include warm guest interactions, precise order execution, and proactive anticipation of guests' needs. You will act as the primary point of contact for patrons, guiding them through menu choices, promotional specials, and ensuring seamless communication with kitchen and bar staff. This role is perfect for energetic individuals who thrive in fast-paced environments and are passionate about delivering superior guest service.

Buffalo Wild Wings offers an engaging work environment complete with perks such as a weekly pay schedule, flexible scheduling options, and generous discounts on meals. The company puts significant emphasis on employee development, offering industry-leading onboarding, continuous professional development opportunities, and clear career advancement paths. Health coverage including medical, dental, and vision insurance is provided, alongside programs such as tuition reimbursement and a 401(k) retirement savings plan with company matching contributions. The comprehensive benefits package reflects the company’s commitment to supporting the well-being and growth of its team members.

This is an exciting opportunity for individuals passionate about hospitality and sports entertainment to join a dynamic team. The Hospitality Server role not only provides a platform to develop valuable skills in customer service, team collaboration, and operations management but also offers the chance to be part of a community-focused organization that values employee contributions and encourages continuous improvement. If you are enthusiastic about creating memorable moments and thrive in a fast-paced social environment, this position at Buffalo Wild Wings can be a rewarding step forward in your career.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic proficiency with POS systems
Availability to work flexible shifts including nights and weekends
Ability to maintain a friendly and energetic demeanor throughout the shift

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service
Previous experience in a hospitality or customer service role preferred
Strong communication and interpersonal skills
Ability to multitask effectively in a fast-paced environment
Basic knowledge of POS systems and cash handling procedures
Ability to work flexible hours including nights, weekends, and holidays

Job Duties

Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members