Hospitality Server

Denison, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a dynamic and widely recognized sports bar and restaurant chain specializing in wings, beer, and an energized atmosphere ideal for gameday experiences and social gatherings. Established as a leader in casual dining entertainment, Buffalo Wild Wings combines a passion for great food with an immersive sports viewing environment to create the ultimate destination for friends and families seeking memorable moments. With a strong focus on customer satisfaction and quality service, Buffalo Wild Wings prides itself on nurturing a fun, engaging, and welcoming environment for guests of all backgrounds. The brand's dedication to hospitality excellence and lively entertainment ensures that each visit offers not just a meal but an experience worth repeating.

As a Hospitality Server at Buffalo Wild Wings, you play a vital role in delivering this experience by acting as the primary ambassador for the brand's energetic culture. This position goes beyond the duties of a typical server, requiring you to be both a knowledgeable guide and a personable host who engages guests warmly and skillfully. Your responsibility includes navigating patrons through an extensive menu that highlights a variety of food and beverage options, including signature wings, craft beers, and special promotions. By effectively communicating the menu's offerings and anticipating guest needs, you help transform routine dining into an exciting event.

In addition to food and drink service, your role includes maintaining a clean and organized dining environment, processing payments accurately, and adhering to all safety and hygiene standards. The hospitality server contributes substantially to creating positive interactions and an enthusiastic atmosphere, making each visit to Buffalo Wild Wings enjoyable and memorable. This position is perfect for individuals with a natural talent for hospitality who thrive in fast-paced, team-oriented environments and who take pride in delivering superior service. The employment type is typically full-time or part-time with competitive hourly wages and opportunities for career growth within the organization, supported by ongoing professional development and training programs.

Job Requirements

High school diploma or equivalent
prior experience in customer service or hospitality preferred
ability to communicate clearly and effectively
strong interpersonal and team collaboration skills
ability to maintain composure in fast-paced environments
basic math skills for handling transactions
flexibility with scheduling including availability on weekends and holidays

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members