Hospitality Server

Coral Gables, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a renowned casual dining restaurant and sports bar chain famous for its wings, diverse menu, and lively atmosphere. With locations across the United States and beyond, Buffalo Wild Wings provides a dynamic venue where guests can enjoy not just meals but also social experiences centered around sporting events and entertainment. Known for its high-energy ambiance, this establishment attracts both sports fans and families seeking a fun and engaging dining experience. The company is committed to delivering excellent customer service, fostering a positive work environment, and offering career advancement opportunities for its employees.

As a Hospitality Server at Buffalo Wild Wings, you play a crucial role in shaping the guest experience from start to finish. This role goes well beyond simply taking orders; you serve as the primary face of the establishment, responsible for creating memorable moments through enthusiastic and attentive service. You will greet guests warmly, masterfully guide them through the diverse menu offerings—from signature wings to specialty drinks—and ensure the delivery of a seamless dining experience. Your ability to maintain an upbeat and energetic atmosphere contributes directly to the venue's reputation as the ultimate destination for gameday celebrations and social outings. This position requires not only a passion for hospitality but also excellent organizational skills and a genuine desire to engage guests in a way that transforms routine visits into cherished occasions. Employment is typically part-time or full-time with flexible scheduling options available, making it suitable for individuals seeking to balance work with other commitments while earning a competitive wage with weekly pay schedules. The Hospitality Server role at Buffalo Wild Wings is ideal for candidates who thrive in fast-paced environments, appreciate teamwork, and are motivated by delivering superior customer experiences that leave guests eager to return.

Job Requirements

High school diploma or equivalent
previous experience in a customer service or restaurant environment preferred
excellent communication and interpersonal skills
ability to stand and walk for extended periods
strong multitasking and organizational abilities
willingness to work flexible shifts including evenings weekends and holidays
basic math skills for handling transactions
knowledge of food safety standards and responsible alcohol service a plus

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members