Hospitality Server - (Expired Job)

Kalamazoo, MI, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

Flexible options for scheduling shifts

Generous discounts on shift meals and family dining

Industry-leading onboarding and continuous professional development opportunities

Clearly defined trajectories for career advancement

Accrued Paid Time Off (PTO)

401(k) Retirement Savings Plan with company matching contributions

Programs for tuition reimbursement

Comprehensive health coverage: medical, dental, and vision insurance

Participation in the Champions of Hope community involvement program

Lucrative employee referral program offering cash bonuses

Access to Journey wellbeing support tools

Exclusive discounts via the PerkSpot program

Robust recognition initiatives acknowledging exceptional performance

Slip-resistant shoe programs for enhanced workplace safety

Active involvement in community engagement and charitable initiatives

Access to the Igniting Dreams grant program

Engaging training competitions and incentives

Job Description

Buffalo Wild Wings is a dynamic and renowned sports bar and restaurant chain famous for its vibrant atmosphere, flavorful wings, and dedication to delivering an unforgettable gameday experience. Established as a premier destination for sports enthusiasts and casual diners alike, Buffalo Wild Wings combines high-energy entertainment with excellent food and exceptional customer service. The establishment prides itself on creating a welcoming environment where guests can enjoy live sports, try a variety of wing flavors, and participate in social gatherings. The culture at Buffalo Wild Wings encourages teamwork, positivity, and a passion for hospitality, making it a sought-after place to both work and dine.

The role of Hospitality Server at Buffalo Wild Wings is pivotal to upholding the brand’s reputation for outstanding service and lively ambiance. Unlike traditional server roles that focus solely on order-taking, this position is about creating genuinely memorable dining experiences. As the primary point of contact for guests, the Hospitality Server not only takes orders but also serves as the host and expert guide through the menu, ensuring guests feel valued and engaged throughout their visit. This role calls for a natural talent in cultivating a warm, energetic, and engaging atmosphere where every guest is treated uniquely. A Hospitality Server at Buffalo Wild Wings is expected to be enthusiastic, attentive, and highly organized, delivering service that transforms a routine dining outing into a celebrated occasion. The position offers flexible scheduling options, opportunities for career growth, and a comprehensive benefits package, including health insurance and paid time off. Working in this role means being part of a fast-paced, team-oriented environment where exceptional hospitality meets the excitement of live sports and great food.

Job Requirements

High school diploma or equivalent
ability to work flexible shifts including nights, weekends, and holidays
strong communication skills
ability to stand and walk for extended periods
must be at least 18 years old
ability to follow food safety and hygiene standards
ability to handle cash and operate POS systems
willingness to provide enthusiastic and engaging service

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere, making certain every guest feels uniquely valued and appreciated
Excels at organizing tasks, maintaining exceptional attention to detail, and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing

Job Duties

You go far beyond standard order-taking
you are the dedicated host and expert guide, committed to creating genuinely memorable moments for every guest
Serving as the primary point of contact, you will expertly navigate patrons through our diverse menu offerings, consistently upholding the energetic atmosphere that makes our venue the ultimate destination for gameday gatherings or an unforgettable night out
You transform routine service into a celebrated occasion, delivering enthusiastic hospitality and orchestrating positive interactions
Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
Serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
Accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
Proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
Maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
Process payments accurately, handle cash and credit transactions, and ensure correct change is provided
Adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
Collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
Actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members