Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Tuition Reimbursement
Employee Discounts
Job Description
Buffalo Wild Wings is a renowned restaurant chain known for its vibrant atmosphere, diverse menu, and dedication to delivering exceptional dining experiences. Specializing in wings, beer, and an energetic environment tailored for sports fans and casual diners alike, Buffalo Wild Wings has created a space that serves as the ultimate destination for gameday gatherings and social outings. With locations across the country, the company emphasizes a culture of hospitality, teamwork, and guest satisfaction, making each visit memorable and uniquely engaging. Their commitment to quality extends beyond food to the overall customer experience, supported by a robust system of training, development, and community involvement. As an employer, Buffalo Wild Wings offers an inclusive and dynamic work environment highlighted by career advancement opportunities, comprehensive benefits, and a focus on employee well-being.
The role of a Hospitality Server at Buffalo Wild Wings embodies the heart of the restaurant's guest experience, going far beyond the traditional responsibilities of order-taking. This position is crucial for creating a lively, welcoming atmosphere where guests feel genuinely valued and receive personalized attention. The Hospitality Server acts as both host and guide, skillfully navigating patrons through the establishment's diverse menu offerings and making recommendations that enhance their dining experience. This role demands exceptional multitasking skills, impeccable attention to detail, and a passion for service excellence, all within the high-energy, fast-paced environment that defines Buffalo Wild Wings.
Servers are entrusted with managing all aspects of table service, from welcoming guests with enthusiasm to ensuring timely and accurate delivery of food and beverages. They are expected to maintain cleanliness and organization in the dining areas while strictly following food safety and hygiene regulations. Additionally, Hospitality Servers must handle transactions accurately, communicate effectively with kitchen staff regarding special requests or dietary needs, and collaborate seamlessly with both front-of-house and back-of-house teams. This position also encourages proactive engagement with guests to anticipate their needs and quickly resolve any issues, resulting in a positive and memorable dining experience.
Buffalo Wild Wings supports its Hospitality Servers with comprehensive onboarding, continuous professional development, and clear pathways for career advancement. Employees benefit from flexible scheduling options, a weekly pay schedule, and generous discounts on meals. Moreover, the company offers extensive health coverage, retirement savings plans, tuition reimbursement programs, and various employee recognition and community involvement initiatives. This role is ideal for energetic, service-oriented individuals who thrive in a social environment and are passionate about delivering memorable customer experiences while contributing to a vibrant team culture.
The role of a Hospitality Server at Buffalo Wild Wings embodies the heart of the restaurant's guest experience, going far beyond the traditional responsibilities of order-taking. This position is crucial for creating a lively, welcoming atmosphere where guests feel genuinely valued and receive personalized attention. The Hospitality Server acts as both host and guide, skillfully navigating patrons through the establishment's diverse menu offerings and making recommendations that enhance their dining experience. This role demands exceptional multitasking skills, impeccable attention to detail, and a passion for service excellence, all within the high-energy, fast-paced environment that defines Buffalo Wild Wings.
Servers are entrusted with managing all aspects of table service, from welcoming guests with enthusiasm to ensuring timely and accurate delivery of food and beverages. They are expected to maintain cleanliness and organization in the dining areas while strictly following food safety and hygiene regulations. Additionally, Hospitality Servers must handle transactions accurately, communicate effectively with kitchen staff regarding special requests or dietary needs, and collaborate seamlessly with both front-of-house and back-of-house teams. This position also encourages proactive engagement with guests to anticipate their needs and quickly resolve any issues, resulting in a positive and memorable dining experience.
Buffalo Wild Wings supports its Hospitality Servers with comprehensive onboarding, continuous professional development, and clear pathways for career advancement. Employees benefit from flexible scheduling options, a weekly pay schedule, and generous discounts on meals. Moreover, the company offers extensive health coverage, retirement savings plans, tuition reimbursement programs, and various employee recognition and community involvement initiatives. This role is ideal for energetic, service-oriented individuals who thrive in a social environment and are passionate about delivering memorable customer experiences while contributing to a vibrant team culture.
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- basic math skills for handling transactions
- availability to work flexible hours including nights weekends and holidays
- ability to stand and walk for extended periods
- commitment to upholding food safety and hygiene standards
Job Qualifications
- Possesses a natural talent for cultivating a welcoming lively and engaging atmosphere making certain every guest feels uniquely valued and appreciated
- excels at organizing tasks maintaining exceptional attention to detail and demonstrating an authentic passion for delivering superior guest service to fuel moments worth sharing
Job Duties
- Warmly welcome guests and manage all aspects of the table service ensuring prompt and precise delivery of food and beverages
- serve as a knowledgeable menu expert offering recommendations and guiding guests through food drink and promotional specials
- accurately take and input guest orders into the POS system communicating any special requests or dietary needs clearly to the kitchen staff
- proactively anticipate guest needs and promptly address any concerns ensuring complete satisfaction and a memorable visit
- maintain the cleanliness and organization of the dining areas including tables service stations and surrounding environments
- process payments accurately handle cash and credit transactions and ensure correct change is provided
- adhere strictly to all food safety hygiene and responsible alcohol service regulations
- collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
- actively promote a high-energy positive and enthusiastic atmosphere for all patrons and fellow team members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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