
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $25.00 - $35.00
Work Schedule
Flexible
Weekend Shifts
Benefits
starting pay
Performance bonus
Guest gratuities
Job Description
LVH is a distinguished leader in the ultra-luxury home-sharing industry, catering to an exclusive clientele of world-traveling high net worth individuals, their families, and business associates. The company operates an extensive network of thousands of full-service homes across more than 100 international destinations, providing unparalleled personalized experiences tailored to the sophisticated tastes and high expectations of its guests. LVH is renowned for its commitment to excellence, attention to detail, and dedication to making each stay a seamless and memorable occasion. By combining luxurious accommodations with exceptional service, LVH has positioned itself as the premier choice for travelers seeking privacy, comfort, and bespoke hospitality worldwide.
The role of Steward/ess at LVH is central to delivering this exceptional level of service. As a key member of the guest experience team, the Steward/ess is responsible for anticipating guests' needs and fulfilling their requests promptly and discreetly. This multifaceted position requires a dynamic individual capable of managing a wide variety of tasks that include housekeeping, food and beverage service, bartending, beach and pool service, valet duties, concierge services, and personal shopping. The Steward/ess is expected to wear many hats to ensure that every element of the guest’s stay is flawless, making it truly unforgettable.
This role demands an individual with a strong focus on quality control, guest satisfaction, and efficient communication with other team members including Ambassadors and the Home Experience team to exceed expectations consistently. The Steward/ess will supervise home team members and external vendors, coordinate in-home services, and ensure that all household amenities and operating systems function perfectly. Additionally, assisting with meal service and maintaining a polished and professional presence contributes significantly to creating a luxury environment.
Employment with LVH as a Steward/ess is hourly compensated, starting in the range of $25 to $35 per hour, complemented by performance bonuses and guest gratuities, further rewarding the dedication and excellence expected in this role. LVH encourages candidates passionate about luxury hospitality, possessing strong organizational skills and a genuine desire to craft memorable experiences for high-profile guests, to apply. This position also offers opportunities for professional growth within a global luxury hospitality leader known for its innovation, prestige, and outstanding service standards.
The role of Steward/ess at LVH is central to delivering this exceptional level of service. As a key member of the guest experience team, the Steward/ess is responsible for anticipating guests' needs and fulfilling their requests promptly and discreetly. This multifaceted position requires a dynamic individual capable of managing a wide variety of tasks that include housekeeping, food and beverage service, bartending, beach and pool service, valet duties, concierge services, and personal shopping. The Steward/ess is expected to wear many hats to ensure that every element of the guest’s stay is flawless, making it truly unforgettable.
This role demands an individual with a strong focus on quality control, guest satisfaction, and efficient communication with other team members including Ambassadors and the Home Experience team to exceed expectations consistently. The Steward/ess will supervise home team members and external vendors, coordinate in-home services, and ensure that all household amenities and operating systems function perfectly. Additionally, assisting with meal service and maintaining a polished and professional presence contributes significantly to creating a luxury environment.
Employment with LVH as a Steward/ess is hourly compensated, starting in the range of $25 to $35 per hour, complemented by performance bonuses and guest gratuities, further rewarding the dedication and excellence expected in this role. LVH encourages candidates passionate about luxury hospitality, possessing strong organizational skills and a genuine desire to craft memorable experiences for high-profile guests, to apply. This position also offers opportunities for professional growth within a global luxury hospitality leader known for its innovation, prestige, and outstanding service standards.
Job Requirements
- Work authorization
- Job references
- Valid government ID / passport
- Own transportation
Job Qualifications
- 2 or more years of customer service in luxury hospitality, restaurant, yacht, or related area
- Exceptional verbal and written English communication skills
- Strong leadership, organizational, and problem-solving skills
- Ability to work a flexible schedule including weekends and holidays
- Excellent social skills and knowledge of proper etiquette
Job Duties
- Ensure a personalized vacation experience for guests
- Manage all in-home services of the guests
- Ensure all home, amenities and operating systems are in order
- Assist with meal service
- Supervise home team and vendors
- Provide continuous oversight and quality control during each guest stay
- Effectively communicate with Ambassador, Guest and Home Experience team to ensure all expectations are met
- Ensure consistency of service delivery and ensure expectations are always exceeded
- Maintain relentless focus on achieving the highest level of customer satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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