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Hospitality Manager - Front of House Manager
Job Overview
Job Description
Topgolf Entertainment Group is a globally recognized leader in sports and entertainment, blending golf, technology, and hospitality to deliver an unmatched guest experience. With locations across the United States and internationally, Topgolf has revolutionized the way people enjoy golf by creating vibrant venues that offer a mix of interactive golf games, great food, and lively entertainment. The Bryan, Texas location exemplifies this mission by providing a welcoming atmosphere where guests can socialize, compete, and enjoy exceptional service. Known for its inclusive culture and commitment to diversity, Topgolf prioritizes creating an equitable workspace for all employees and guests.
The Venue... Show More
The Venue... Show More
Job Requirements
- prior experience in a hospitality or guest service role
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to work in a fast-paced environment and adapt to changing demands
- attention to detail and a commitment to delivering outstanding guest service
- knowledge of safety regulations and protocols
- experience with point-of-sale (POS) systems is a plus
Job Qualifications
- prior experience in a hospitality or guest service role
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to work in a fast-paced environment and adapt to changing demands
- attention to detail and a commitment to delivering outstanding guest service
- knowledge of safety regulations and protocols
- experience with point-of-sale (POS) systems is a plus
Job Duties
- Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations
- oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service
- monitor and maintain appropriate inventory levels for supplies and equipment
- collaborate with other departments to coordinate guest reservations and bay assignments
- handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
- implement and enforce company policies and procedures to uphold service standards
- train Bayhosts in safety protocols and ensure adherence to safety and health regulations
- continuously improve the guest experience through innovative ideas and process enhancements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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