Hospitality Manager - Front of House Manager

College Station, TX, USA|Onsite

Job Overview

Job Description

Topgolf Entertainment Group is a globally recognized leader in sports and entertainment, blending golf, technology, and hospitality to deliver an unmatched guest experience. With locations across the United States and internationally, Topgolf has revolutionized the way people enjoy golf by creating vibrant venues that offer a mix of interactive golf games, great food, and lively entertainment. The Bryan, Texas location exemplifies this mission by providing a welcoming atmosphere where guests can socialize, compete, and enjoy exceptional service. Known for its inclusive culture and commitment to diversity, Topgolf prioritizes creating an equitable workspace for all employees and guests.

The Venue Manager role at Topgolf Bryan is a dynamic leadership position key to maintaining operational excellence and guest satisfaction. This position entails overseeing all aspects of the venue’s day-to-day functions, ensuring that the facility remains organized, clean, and staffed with motivated, skilled personnel. You will lead a team of Bayhosts, providing them with guidance, training, and performance feedback to uphold the highest service standards. This role demands a strong leader with excellent communication skills, able to coordinate with multiple departments to efficiently manage guest reservations and bay assignments.

Time management and the ability to adapt to a fast-paced environment are crucial to success in this role, as the Venue Manager will be responsible for ensuring timely service and resolving any guest issues or concerns professionally and swiftly. Monitoring inventory levels and enforcing safety protocols are additional critical responsibilities, reinforcing the commitment to safety and guest well-being. The role also encourages creativity and continuous improvement, inviting the Venue Manager to develop innovative ideas that enhance the overall guest experience. The position offers a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan with company match, and additional perks such as free play and discounted food, highlighting Topgolf’s dedication to employee wellness and satisfaction.

Job Requirements

prior experience in a hospitality or guest service role
strong leadership and team management skills
excellent communication and interpersonal abilities
ability to work in a fast-paced environment and adapt to changing demands
attention to detail and a commitment to delivering outstanding guest service
knowledge of safety regulations and protocols
experience with point-of-sale (POS) systems is a plus

Job Qualifications

prior experience in a hospitality or guest service role
strong leadership and team management skills
excellent communication and interpersonal abilities
ability to work in a fast-paced environment and adapt to changing demands
attention to detail and a commitment to delivering outstanding guest service
knowledge of safety regulations and protocols
experience with point-of-sale (POS) systems is a plus

Job Duties

Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations
oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service
monitor and maintain appropriate inventory levels for supplies and equipment
collaborate with other departments to coordinate guest reservations and bay assignments
handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
implement and enforce company policies and procedures to uphold service standards
train Bayhosts in safety protocols and ensure adherence to safety and health regulations
continuously improve the guest experience through innovative ideas and process enhancements