Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Parental leave
Disability Coverage
Job Description
Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Known for its commitment to service, innovation, and sustainability, Aramark delivers tailored solutions to various sectors including education, healthcare, business, sports, and leisure. At the heart of Aramark's mission is the focus on people – both customers and employees – ensuring a welcoming environment that promotes growth, respect, and purposeful work. The company embraces diversity and inclusivity, providing equal employment opportunities and fostering an empowering workplace culture.
This role of Hospitality Manager is based at Howard University, a prestigious institution recognized for its commitment to excellence in education and community service. The position involves overseeing the daily operations of a Howard University dining hall where students, faculty, staff, guests, and clients expect high-quality dining experiences. As a Hospitality Manager, you will play a crucial leadership role managing food service operations, guiding employee teams, and ensuring adherence to health, safety, and sanitation standards.
The position is salaried with a compensation range of $70,000 to $75,000, reflecting the importance of the role and the expertise required. This full-time management role demands a hands-on leader who can effectively balance operational oversight, employee supervision, customer service excellence, and compliance with union agreements and university policies. You will have direct influence on creating a student-centered environment that feels welcoming and inclusive, ensuring guest satisfaction and smooth service flow.
Key responsibilities include managing staffing, scheduling, and workflow within the dining facility, enforcing standards of food presentation and quality, and maintaining a safe and sanitary environment that complies with HACCP and health department regulations. The Hospitality Manager supervises both union and non-union employees, fostering a respectful and accountable workplace while providing coaching, guidance, and support. Monitoring attendance, performance, and conduct while collaborating with human resources and operations leadership is essential to maintaining operational excellence.
In addition, the Hospitality Manager plays an integral role in managing cost control measures, inventory, waste tracking, and payroll support, ensuring efficiency and budget adherence. This position requires working evenings, weekends, holidays, and special events, reflecting the dynamic nature of campus dining services.
Aramark emphasizes professional development and employee well-being. Comprehensive benefits include medical, dental, vision coverage, retirement savings plans such as 401(k), paid time off including parental leave and disability coverage, and various work/life resources. The company is committed to legal compliance and fairness in hiring, considering qualified applicants without discrimination.
Overall, the Hospitality Manager at Aramark supporting Howard University dining services represents a challenging yet rewarding opportunity for a motivated leader passionate about hospitality and food service management within a vibrant educational setting. The role contributes significantly to enhancing the daily campus experience through exceptional dining service and well-managed staff operations. Join Aramark to lead with purpose, develop your career, and impact the community positively.
This role of Hospitality Manager is based at Howard University, a prestigious institution recognized for its commitment to excellence in education and community service. The position involves overseeing the daily operations of a Howard University dining hall where students, faculty, staff, guests, and clients expect high-quality dining experiences. As a Hospitality Manager, you will play a crucial leadership role managing food service operations, guiding employee teams, and ensuring adherence to health, safety, and sanitation standards.
The position is salaried with a compensation range of $70,000 to $75,000, reflecting the importance of the role and the expertise required. This full-time management role demands a hands-on leader who can effectively balance operational oversight, employee supervision, customer service excellence, and compliance with union agreements and university policies. You will have direct influence on creating a student-centered environment that feels welcoming and inclusive, ensuring guest satisfaction and smooth service flow.
Key responsibilities include managing staffing, scheduling, and workflow within the dining facility, enforcing standards of food presentation and quality, and maintaining a safe and sanitary environment that complies with HACCP and health department regulations. The Hospitality Manager supervises both union and non-union employees, fostering a respectful and accountable workplace while providing coaching, guidance, and support. Monitoring attendance, performance, and conduct while collaborating with human resources and operations leadership is essential to maintaining operational excellence.
In addition, the Hospitality Manager plays an integral role in managing cost control measures, inventory, waste tracking, and payroll support, ensuring efficiency and budget adherence. This position requires working evenings, weekends, holidays, and special events, reflecting the dynamic nature of campus dining services.
Aramark emphasizes professional development and employee well-being. Comprehensive benefits include medical, dental, vision coverage, retirement savings plans such as 401(k), paid time off including parental leave and disability coverage, and various work/life resources. The company is committed to legal compliance and fairness in hiring, considering qualified applicants without discrimination.
Overall, the Hospitality Manager at Aramark supporting Howard University dining services represents a challenging yet rewarding opportunity for a motivated leader passionate about hospitality and food service management within a vibrant educational setting. The role contributes significantly to enhancing the daily campus experience through exceptional dining service and well-managed staff operations. Join Aramark to lead with purpose, develop your career, and impact the community positively.
Job Requirements
- Prior supervisory or management experience in food service, hospitality, dining, retail food operations, or a related field
- Strong customer service and employee relations skills
- Ability to lead hourly employees in a fast-paced, unionized environment
- Knowledge of food safety, sanitation, and workplace safety standards
- Ability to read, understand, and apply policies, SOPs, and collective bargaining agreement language
- Strong communication, organization, problem-solving, and follow-up skills
- Ability to work evenings, weekends, holidays, and special events as business needs require
- Proficiency with basic computer systems, scheduling tools, email, and timekeeping systems
Job Qualifications
- Prior supervisory or management experience in food service, hospitality, dining, retail food operations, or a related field
- Strong customer service and employee relations skills
- Ability to lead hourly employees in a fast-paced, unionized environment
- Knowledge of food safety, sanitation, and workplace safety standards
- Ability to read, understand, and apply policies, SOPs, and collective bargaining agreement language
- Strong communication, organization, problem-solving, and follow-up skills
- Ability to work evenings, weekends, holidays, and special events as business needs require
- Proficiency with basic computer systems, scheduling tools, email, and timekeeping systems
- Experience in higher education, campus dining, residential dining, or large-volume food service (preferred)
- Experience managing in a union environment (preferred)
- ServSafe or food safety certification (preferred)
- Experience with Kronos, scheduling systems, payroll review, inventory, or production planning (preferred)
Job Duties
- Oversee daily dining hall operations, including staffing, service flow, food presentation, station readiness, opening and closing procedures, and overall guest experience
- Supervise union and non-union employees by providing daily direction, coaching, feedback, and support while maintaining a respectful, accountable work environment
- Monitor attendance, punctuality, productivity, uniforms, breaks, meal periods, conduct, and performance concerns, partnering with HR and Operations leadership as needed
- Ensure compliance with the Collective Bargaining Agreement, Howard Rider, employee handbook, company policies, SOPs, scheduling requirements, classifications, overtime rules, and timekeeping procedures
- Assist with preparing, posting, maintaining, and updating employee schedules based on business needs, operational requirements, and CBA guidelines
- Create a welcoming, student-centered dining environment by responding promptly and professionally to guest concerns, employee issues, client requests, and operational needs
- Maintain compliance with food safety, HACCP, sanitation, allergen, health department, and workplace safety standards
- Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready
- Support pre-shift meetings, safety huddles, accident reporting, hazard identification, and corrective follow-up
- Assist with cost control, inventory, ordering, waste tracking, production planning, payroll support, attendance tracking, corrective action documentation, daily logs, reports, and operational records
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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