Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,000.00 - $62,600.00
Work Schedule
Weekend Shifts
Benefits
Competitive pay and growth
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Cast member perks discounts on movies attractions and food and beverage
Job Description
Austin-based Elevate Entertainment Group is a dynamic company that focuses on creating unique and boundary-pushing entertainment destinations designed to bring people together through shared experiences. The company’s portfolio includes notable brands such as EVO Cinemas, EVO Entertainment, and Elevate Rewards. As a multifaceted entertainment provider, Elevate offers an extensive range of activities, including movies, bowling, games, and private event hosting. Guests can indulge in gourmet food and beverages prepared from scratch kitchens and bars while enjoying a wide variety of entertainment options tailored for everyday fun and memorable moments. Elevate Entertainment Group prides itself on its innovation, exceptional guest experiences, and community connection, making it a top destination for entertainment in Austin and beyond.
The Hospitality Manager at Elevate Entertainment Group is a vital leadership role responsible for overseeing all aspects of guest service operations. This includes managing front-of-house (FOH) activities to ensure guests receive seamless and enjoyable interactions from the moment they arrive until they leave. The role demands a detail-focused and proactive leader who can maintain high service standards while fostering a positive team environment. The Hospitality Manager will directly supervise FOH teams such as wait staff, food service personnel, greeters, box office, and concession employees, providing training, mentorship, and operational guidance to deliver outstanding customer service.
In addition to overseeing guest services, the Hospitality Manager will be responsible for bar operations, including inventory management, staff scheduling, and compliance with safety and sanitation protocols. They will develop and implement standard operating procedures aimed at optimizing efficiency and maximizing guest satisfaction. Working collaboratively with other department heads is essential to coordinate seamless guest experiences across all touchpoints within the entertainment venues.
Monitoring guest feedback and promptly addressing any concerns is a critical function of this role to promote continuous improvement. The Hospitality Manager must also keep abreast of industry trends and best practices, applying relevant insights to elevate the guest service offerings further. Ensuring compliance with all relevant regulations and licensing requirements is imperative to maintaining safe and lawful operations. Overall, this role offers a unique opportunity for an experienced hospitality professional to lead a passionate team within a vibrant and growing entertainment group, contributing to its reputation as a leader in the hospitality and entertainment industry.
The Hospitality Manager at Elevate Entertainment Group is a vital leadership role responsible for overseeing all aspects of guest service operations. This includes managing front-of-house (FOH) activities to ensure guests receive seamless and enjoyable interactions from the moment they arrive until they leave. The role demands a detail-focused and proactive leader who can maintain high service standards while fostering a positive team environment. The Hospitality Manager will directly supervise FOH teams such as wait staff, food service personnel, greeters, box office, and concession employees, providing training, mentorship, and operational guidance to deliver outstanding customer service.
In addition to overseeing guest services, the Hospitality Manager will be responsible for bar operations, including inventory management, staff scheduling, and compliance with safety and sanitation protocols. They will develop and implement standard operating procedures aimed at optimizing efficiency and maximizing guest satisfaction. Working collaboratively with other department heads is essential to coordinate seamless guest experiences across all touchpoints within the entertainment venues.
Monitoring guest feedback and promptly addressing any concerns is a critical function of this role to promote continuous improvement. The Hospitality Manager must also keep abreast of industry trends and best practices, applying relevant insights to elevate the guest service offerings further. Ensuring compliance with all relevant regulations and licensing requirements is imperative to maintaining safe and lawful operations. Overall, this role offers a unique opportunity for an experienced hospitality professional to lead a passionate team within a vibrant and growing entertainment group, contributing to its reputation as a leader in the hospitality and entertainment industry.
Job Requirements
- Bachelor's degree in hospitality management business administration or related field preferred
- Required state alcohol-server and Manager ServSafe certification
- Proven experience in a hospitality management role
- Exceptional leadership abilities
- Excellent communication and interpersonal skills
- Strong organizational skills
- Knowledge of POS systems
- Flexibility to work evenings weekends and holidays
- Ability to stand for prolonged periods
- Ability to lift 50 pounds at times
Job Qualifications
- Bachelor's degree in hospitality management business administration or related field preferred
- Required state alcohol-server and Manager ServSafe certification
- Proven experience in a hospitality management role with a strong background in front of house operations
- Exceptional leadership abilities with a track record of managing teams
- Excellent communication and interpersonal skills
- Strong organizational skills and ability to multitask
- Knowledge of POS systems inventory management and basic financial principles
- Flexibility to work evenings weekends and holidays
Job Duties
- Manage all aspects of guest service including wait staff food service greeters box office and concession
- Supervise and support front of house staff providing guidance training and feedback
- Oversee bar operations including inventory management staff scheduling and adherence to safety and sanitation protocols
- Develop and implement standard operating procedures to optimize efficiency and guest satisfaction
- Monitor guest feedback and implement strategies to address concerns promptly
- Collaborate with other department heads to coordinate seamless guest experiences
- Ensure compliance with all relevant regulations and licensing requirements
- Perform other related duties as necessary or assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
