Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,123.59 - $44,452.57
Benefits
Health Insurance
Paid Time Off
employee discount
Staff meals
Training and development opportunities
Retirement plan options
Supportive team environment
Job Description
The hiring establishment is a restaurant, focusing on delivering exceptional dining experiences through quality service, food, and efficient operations. As a well-structured restaurant, the company values team collaboration and operational excellence to maintain high standards in guest satisfaction and employee performance. This establishment emphasizes a professional, organized approach to restaurant management, ensuring that each shift runs smoothly and all team members are supported and guided to perform at their best. The restaurant provides an environment where the team is encouraged to participate in incentive programs, receive regular evaluations, and adhere strictly to standard operating procedures to maintain brand compliance and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory role within a restaurant or hospitality environment
- Ability to conduct interviews, reference checks, and disciplinary actions
- Strong organizational skills for scheduling and staff management
- Knowledge of company operating standards and SOPs
- Capable of managing inventories and performing audits
- Effective communication skills
- Physical ability to perform job duties including standing, bending, lifting, and moving
- Willingness to adhere to company policies and practices
- Ability to work flexible hours including evenings and weekends
Job Qualifications
- High school diploma or equivalent
- Experience in restaurant or hospitality management
- Knowledge of restaurant operations and customer service
- Ability to conduct interviews and performance evaluations
- Strong leadership and team management skills
- Familiarity with scheduling and labor management
- Proficiency in quality control and compliance with SOPs
- Competence in inventory and cost control
- Excellent communication and interpersonal skills
- Ability to create and implement action plans based on guest feedback and operational data
Job Duties
- Implement team member incentive contests
- Conduct structured first interviews and reference checks
- Conduct disciplinary sessions with hourly team members and document informal discussions
- Perform FOH team member evaluations at 30 days after hire and every 90 days thereafter
- Post "WOW" and "HOT" alerts on team member communication board
- Approve FOH schedules to ensure proper staffing
- Approve all FOH schedule changes
- Follow company operating standards for tipped team members FOH support responsibilities
- Perform opening and closing duties for tipped employees
- Manage guest experience action plans and follow up on GEMs and PGRs
- Ensure brand compliance with all FOH daily paperwork and SOP adherence
- Complete guest experience section of Quality Service Cleanliness (QSC) audits quarterly
- Create and implement action plans related to quality and operational standards
- Maintain daily and weekly cleaning lists
- Perform CVD audits to ensure balanced team member accounts
- Breakdown and analyze BAR COGS in CTUIT
- Manage all liquor orders and glassware counts
- Maintain bar PAR levels
- Practice effective communication skills with the team
- Develop hospitality staff through ongoing support and training
Job Location
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