Hospitality Internship

Gary, IN, USA|Onsite

Job Overview

Employment Type

Internship

Compensation

Hourly

Range $13.50 - $17.50

Work Schedule

Weekend Shifts

Benefits

Professional development sessions

Leadership development courses

team environment

hands-on experience

Company-led webinars

Job Description

City Experiences is a dynamic company with a 40-year history of delivering exceptional experiences on both land and water. Over the decades, it has achieved impressive growth through a combination of organic expansion and strategic acquisitions, resulting in a robust portfolio that includes more than 25 well-known brands. These brands collectively provide unforgettable experiences to over 30 million guests and riders annually, reflecting City Experiences' commitment to excellence and innovation in the hospitality and entertainment sector. As a leader in the industry, City Experiences is dedicated to fostering an environment where communication, creativity, and cooperation are not only encouraged but serve as the foundation for its operations and success.

The hospitality leadership internship offered by City Experiences presents an exciting opportunity for individuals who are enthusiastic, team-oriented, and eager to grow professionally within a fast-paced and guest-centric setting. As a Hospitality Leadership Intern, you will play a crucial role as part of the operations team onboard various cruises and events, acting as an important point of contact for guests and providing them with exceptional service throughout their experience. The role is designed to be dynamic and engaging, requiring interns to adapt swiftly to changing situations and maintain a commitment to safety and quality service. This internship is also a developmental role; participants will engage in comprehensive learning opportunities including company-led webinars and e-learning leadership development courses to enhance their professional skills and understanding of hospitality management. By supporting City Experiences' mission to create amazing experiences, interns will gain hands-on experience in various facets of food and beverage service as well as event coordination, preparing them for future leadership roles within the industry. This role is ideal for those who thrive in environments where respect, integrity, and a dedication to guest satisfaction are paramount, and it offers an unparalleled platform for those looking to build a career in hospitality leadership.

Job Requirements

Must possess a service orientation
Basic computer skills including proficiency in Microsoft Office Suite
Ability to work for extended periods without sitting
Ability to lift furniture and other heavy items such as dishes up and downstairs
Availability to work on weekends and holidays
Self-starter capable of working in a fast-paced environment
Highly efficient team player with the ability to work independently
Process and quality-oriented with sharp attention to detail

Job Qualifications

Must possess a service orientation – actively looking for ways to help others
Basic computer skills required, including proficiency in Microsoft Office Suite
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and downstairs
Will be required to be available for work on weekends and holidays
A self-starter, capable of working in a fast-paced environment
Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment
Process and quality-oriented with sharp attention to detail

Job Duties

Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT
In this rotational program, you will attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host/hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor
Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations
Maintain good relationships with various clients, vendors, and coworkers
Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Ensure that staff and guests adhere to all safety standards and procedures
Assist with scheduling front-line staff according to the staffing matrix
Complete leadership development courses as assigned in Hornblower University
Participation in professional development sessions and workshops
Complete all tasks related to an internship project as determined by your departmental supervisor
Maintain the cleanliness and safety of all common areas and service stations aboard the vessels
Be prepared to begin work at a scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Additional job duties assigned