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Hospitality Host

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Opportunity for professional growth and internal advancement within the company
Enjoy working in an exciting, high-energy, game time culture
flexible scheduling options
Employee discount on meals
Access to medical, dental, and vision coverage subject to eligibility requirements

Job Description

Buffalo Wild Wings is a renowned sports bar and restaurant chain known for its vibrant atmosphere, delicious food, and above all, its commitment to creating an unforgettable experience for guests. With locations across the country, Buffalo Wild Wings offers a high-energy, fun environment centered around sports entertainment, socializing, and great dining. The brand has established itself as a go-to destination for sports enthusiasts and casual diners alike, combining the excitement of watching live games with a welcoming community vibe. As a growing brand, Buffalo Wild Wings emphasizes employee development and culture, fostering a workplace where individuals can thrive and grow their careers in hospitality and customer service.

Joining Buffalo Wild Wings as a Hospitality Host means becoming a vital part of this dynamic environment. This role provides an excellent entry point for those passionate about hospitality, customer interaction, and creating memorable social experiences. The Hospitality Host is the first face guests see upon entering the establishment, making it essential to embody the brand’s core values of sportsmanship, hustle, spontaneity, community, and fun. Hosts are responsible for welcoming guests, managing waitlists and seating flow, and ensuring every customer feels valued and excited to enjoy their visit. This position is not just about seating guests but about setting the tone for the entire dining experience.

The Hospitality Host role is perfect for individuals seeking a rewarding career path in the restaurant and entertainment industry, whether as a long-term position or a stepping stone to future opportunities. The work environment is fast-paced, requiring strong organizational skills, attention to detail, and excellent time management. Hosts must handle multiple tasks simultaneously while maintaining a positive and engaging demeanor. Those who excel in this role find themselves growing professionally within the company, thanks to Buffalo Wild Wings’ commitment to internal advancement and professional development.

At Buffalo Wild Wings, team members experience more than just a job; they become part of a community dedicated to creating positive social experiences through sports and entertainment. The company offers flexible scheduling, competitive benefits, and an inclusive culture that values every employee's contribution. Hosting at Buffalo Wild Wings isn’t just about managing guest flow; it’s about making an impact, building relationships, and helping to create legendary experiences for every guest. If you have a passion for hospitality and thrive in a lively, energetic environment, this Hospitality Host position offers a meaningful way to grow and succeed in a renowned sports bar setting.

Job Requirements

  • Minimum age of 16 years or as required by local laws
  • Previous experience in customer service or restaurant environment is a plus
  • Certification in state, county, or local food and alcohol handling as applicable
  • Ability to work in a fast-paced environment
  • Strong interpersonal and communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Willingness to work flexible hours

Job Qualifications

  • Minimum age of 16 years or as required by local laws
  • Previous experience in a customer service or restaurant environment is a plus
  • Certification in state, county, or local food and alcohol handling, as applicable
  • Possesses a competitive spirit and embodies core values of sportsmanship, hustle, spontaneity, community, and fun
  • Demonstrates excellent organizational skills, attention to detail, and a focus on superior guest service
  • Ability to handle time management effectively in a fast-paced setting
  • A passion for creating outstanding social experiences for guests

Job Duties

  • Serve as the primary point of contact and welcoming face for all incoming guests as a hospitality host
  • Manage the guest flow and waitlist efficiently to ensure timely seating and a positive entry experience
  • Proactively engage with guests to create legendary and memorable experiences from the moment they arrive
  • Work effectively with the service team to ensure guests are seated in appropriate sections
  • Maintain a high standard of superior customer service throughout the guest arrival and seating process

Job Criteria

Experience

Entry Level (1-2 years)


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