Hospitality Guide - Ontario

Eureka! is a vibrant and values-driven restaurant that prides itself on making people feel good and alive through its core values of Energy, Discovery, and Community. As a restaurant and hospitality establishment, Eureka! offers a unique dining experience by blending America’s best local flavors in an environment where guests feel welcomed and eager to explore new tastes. The company is passionate about creating memorable moments for guests through enthusiastic and attentive service. Employees at Eureka! are not just workers but are part of a culture that values joy, camaraderie, and pride in serving those who come to discover their carefully crafted menu offerings.

Eureka! is currently seeking an enthusiastic and personable Hospitality Guide to join their team. This role is essential as it represents the brand at the first point of contact with guests. The Hospitality Guide’s duties range from greeting and seating guests warmly to managing reservations and telephone communications courteously. This position is fast-paced and requires someone who can confidently engage with guests and maintain a professional, friendly attitude while multitasking efficiently. The Hospitality Guide operates under the direct supervision of the General Manager and indirectly reports to other management staff, emphasizing teamwork and strong communication.

The Hospitality Guide role is non-exempt and involves various responsibilities such as guiding guests through Eureka!'s unique service model, answering inquiries about menu and bar items, and maintaining the cleanliness and organization of the greeter station and entrance. Additionally, the role includes assisting colleagues by bussing tables and delivering food or beverages when needed, ensuring each guest enjoys fluid service from start to finish. This position is ideal for individuals who thrive in a dynamic environment, enjoy interacting with diverse guests, and want to contribute positively to a lively and collaborative workplace.

Candidates interested in this role should have at least 18 years of age and possess a Food Handler Safety Card. The role demands consistent attendance, punctuality, a positive attitude, and compliance with Eureka!’s employee handbook and dress code policies. Physical endurance is necessary as the position involves prolonged standing, bending, lifting up to 25 pounds, and working in a fast-paced and occasionally noisy environment. Eureka! is committed to health and safety, requiring employees to be fully vaccinated against COVID-19 as a condition of employment.

Working at Eureka! means being part of a team that values passion, energy, and discovery. Employees are empowered to bring their personality and enthusiasm to work, contributing to a culture that celebrates joy and excellence in hospitality. If you are outgoing, passionate about delivering exceptional guest experiences, and want to be part of a thriving community-focused restaurant, this role will offer you opportunities for growth and fulfillment.