Hospitality Experience Manager - Everett, WA (Travel Travel Required)

Eurest is a leading company in business and industry dining, recognized for feeding employees of some of the largest and most prestigious companies across the United States. Operating on a national scale with a significant presence in a 10-state portfolio, Eurest specializes in delivering world-class meals through various avenues, including corporate cafes, executive dining rooms, on-site catering, vending innovations, and more. With a workforce of 16,000 chefs and in-unit associates, Eurest stands out as an innovative and fast-growing organization committed to quality service and excellence in dining experiences. The company offers a dynamic work environment that thrives on enthusiasm, consistent high performance, and the ambition to deliver unparalleled results. Joining Eurest means becoming part of a vibrant team that serves exciting companies and operates in diverse and interesting locations. The company places a strong emphasis on the growth and development of its associates, providing numerous opportunities for career advancement in the hospitality and foodservice industry.

This role is for a Hospitality Experience Manager who will play a pivotal role in shaping and enhancing the customer experience strategy across the Eurest portfolio. This leadership position involves aligning multiple elements such as communications, Guest Experience Manager behaviors, Voice of the Customer insights, retail execution, and participation-building initiatives with both business priorities and site-specific needs. Reporting to senior leadership, the Hospitality Experience Manager acts as a crucial link between guests, operators, associates, marketing teams, and technology platforms to improve the front-of-house service flow and create a seamless customer journey. This involves retooling and elevating the front-of-house experience by focusing on elements like service flow, merchandising, signage, ambiance, presentation, and maintaining high visual standards.

The responsibilities include supporting the training of Guest Experience Managers and front-of-house associates to reinforce excellent hospitality behaviors, ensure service consistency, and build confidence in technology use. The manager will also spearhead efforts to drive customer participation through targeted activations, promotional campaigns, sampling events, feedback initiatives, and ongoing front-of-house engagement. A strong emphasis is placed on leveraging Voice of the Customer insights to inform and guide operational improvements, guest recovery efforts, and site-specific enhancement plans. Additionally, the Hospitality Experience Manager facilitates the adoption of guest-facing technologies such as preorder platforms, point-of-sale systems, line-busting tablets, digital signage, and mobile ordering.

This role requires national travel across a 10-state portfolio, highlighting the broad scope of influence and responsibility held by the Hospitality Experience Manager. Eurest offers a competitive salary range of $100,000 to $110,000 per year and classifies this position within Pay Grade 16. The position is perfect for individuals with experience in hospitality, foodservice, retail, or workplace experience who are adept at multi-site guest engagement and passionate about improving guest experience and participation. The company fosters a culture of inclusivity, innovation, and professionalism, making it an attractive employer for candidates looking to thrive in the hospitality sector while working with a reputable international company. Eurest is part of Compass Group USA, a global leader in foodservice management, which adds further prestige and opportunities for growth to this position.