Hospitality Coordinator

We are a vibrant hospitality company operating in Memphis, dedicated to delivering exceptional guest experiences through our high-quality food and welcoming atmosphere. Our venues emphasize a guest-centric approach, focusing on creating memorable experiences that leave guests feeling valued and appreciated at every touchpoint. Our Management Team is hands-on, providing substantial support and resources to ensure every team member can excel in their role. With a culture rooted in excellence, collaboration, and care, we prioritize elevating the overall ambiance, service standards, and personalized engagement to our guests. We serve a diverse clientele ranging from everyday diners to special occasions, making each visit unique and joyful. Our operations are dynamic, fast-paced, and focused on high standards in hospitality, food service, and guest interaction.

The role of the Hospitality Coordinator is pivotal within our Operations team. Reporting to the Director of Operations in Memphis, this role is primarily part-time, averaging around 25 hours weekly, with occasional requirements for evening or weekend shifts depending on event needs. This position is designed for a hardworking and detail-oriented professional passionate about hospitality and guest relations. The Hospitality Coordinator’s key responsibility is to enhance the guest experience consistently by recognizing special occasions, managing personalized communications, and proactively engaging with community events and local activities. By reviewing daily reservations, coordinating celebration gestures like signed cards and complimentary desserts, and delivering personalized thank-you communications, the Hospitality Coordinator ensures that every guest feels celebrated and valued.

Moreover, the role involves close collaboration with venue management to communicate special requests and feedback, responding to potential guest dissatisfaction promptly to maintain high satisfaction rates. This position also requires maintaining awareness of local events, such as those at the Renasant Convention Center, to leverage opportunities to increase the visibility of our venues within the community and attract more guests during large-scale events or conventions. The ideal candidate must be organized, independent, communicative, and proactive, with experience or familiarity with reservation platforms such as Resy being a strong advantage. This role is essential for strengthening guest loyalty, supporting operational success, and advancing our reputation as a top hospitality venue in Memphis, focusing on personalized, attentive service and genuine guest appreciation.