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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Job Description
We are a vibrant hospitality company operating in Memphis, dedicated to delivering exceptional guest experiences through our high-quality food and welcoming atmosphere. Our venues emphasize a guest-centric approach, focusing on creating memorable experiences that leave guests feeling valued and appreciated at every touchpoint. Our Management Team is hands-on, providing substantial support and resources to ensure every team member can excel in their role. With a culture rooted in excellence, collaboration, and care, we prioritize elevating the overall ambiance, service standards, and personalized engagement to our guests. We serve a diverse clientele ranging from everyday diners to special occasions, making each... Show More
Job Requirements
- Friendly, polished, and guest-focused personality
- Professional appearance and demeanor
- Ability to manage time effectively and meet deadlines
- Previous restaurant, hospitality, or hotel experience preferred
Job Qualifications
- Strong written and verbal communication skills
- High attention to detail
- Guest-service mindset
- Ability to work independently and proactively
- Strong organizational skills with consistent follow-through
- Familiarity with reservation platforms such as Resy preferred
Job Duties
- Review daily reservations in Resy for special occasions such as birthdays, anniversaries, and graduations
- Coordinate completion and placement of signed celebration cards on tables before guest seating
- Communicate special guest requests to Management and assist in their fulfillment
- Ensure complimentary desserts are provided for birthday and anniversary celebrations
- Send personalized thank-you emails to guests with previous day reservations, especially for special occasions
- Follow up with banquet and private event guests with personalized thank-you messages
- Escalate dissatisfied guest feedback to Management for resolution
- Review weekly event calendar of the Renasant Convention Center and inform Management about upcoming events
- Identify opportunities to promote venues on event-related web pages to increase visibility
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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