Hospitality Concierge Liaison

Good Samaritan Medical Center (GSMC) is a distinguished 333-bed acute care hospital located in Palm Beach County and the Treasure Coast, operating as part of the Palm Beach Health Network. With over 100 years of dedicated service, GSMC is committed to providing sophisticated, personalized, and comprehensive emergency medical care to the communities it serves. The hospital is renowned for integrating advanced robotic technologies such as the MAKO and Da Vinci surgical robots in its general surgery procedures, underscoring its commitment to innovative medical practice. Its cancer center holds accreditation from the Commission on Cancer and is anchored by a cutting-edge Breast Center that caters to patients with specialized care. This established institution places a strong emphasis on delivering exceptional healthcare through both technological advancements and compassionate patient services.

Good Samaritan Medical Center emphasizes that its greatest asset is its team of dedicated health professionals. Employees are valued highly, and the hospital fosters a supportive and collaborative work environment aimed at enhancing both patient outcomes and staff satisfaction. The hospital offers an extensive benefits package for its employees, prioritizing health, professional growth, and maintaining a healthy work-life balance. Benefits include comprehensive insurance plans such as medical, dental, vision, and life insurance; a 401(k) retirement savings plan with employer matching contributions; generous paid time off; and opportunities for career progression and continuing education. Additionally, employees have access to health savings accounts, flexible spending accounts for healthcare and dependent care, an Employee Assistance Program, discount programs, and additional voluntary benefits like pet insurance, legal insurance, accident and critical illness coverage, long-term care insurance, elder and childcare assistance, as well as auto and home insurance options. These offerings are subject to eligibility criteria based on employment status and location.

The position available is that of a Full-Time Newbern Concierge, primarily focused on day shifts. This role centers on delivering personalized, non-clinical services designed to enhance the comfort, safety, and overall experience of patients and their families throughout their hospital stay. Working closely with inpatient care areas, the Concierge acts as a liaison coordinating ancillary services involving departments such as Food and Nutrition Services, Environmental Services, and Plant Operations. A key aspect of the role is close collaboration with the clinical care team ensuring that patient needs are anticipated and met promptly and effectively. This concierge role champions hospitality principles within the healthcare setting, striving to create a welcoming, healing environment by facilitating seamless service delivery and support. The Concierge also undertakes other related duties as assigned, contributing to the holistic patient experience and hospital operations.

The hospital’s hiring practices are inclusive and non-discriminatory, upholding equal opportunity employment regardless of race, color, religion, sex including pregnancy, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Reasonable accommodations are made for qualified individuals with disabilities. Tenet Healthcare, the parent organization, participates in the E-Verify program to confirm employment eligibility. Good Samaritan Medical Center invites candidates committed to high-quality service and patient-centered care to join its dynamic healthcare team.