Hospitality Concierge

Covenant Medical Center, located in Lubbock, Texas, is a vital part of the Providence health network. Established in 1918, Covenant has grown into an award-winning, comprehensive medical system that provides a wide range of health services to the communities of West Texas and eastern New Mexico. As a not-for-profit organization, Covenant is deeply committed to its mission of delivering compassionate care through a Christian ministry approach that focuses on healing the whole person. This mission is evident in every patient interaction, which they regard as a "Sacred Encounter." The medical network includes multiple facilities across the region, offering advanced diagnostics, treatment options, outpatient services, physician groups, clinics, home care, hospice, and education programs for nursing and radiography.

The Concierge role at Covenant Medical Center is pivotal in shaping the visitor experience, acting as the welcoming face and the first point of contact for guests, patients, employees, and caregivers. The Concierge is responsible for delivering exceptional, second-mile customer service that upholds Providence’s promise: "Know me. Care for me. Ease my way." This role is patient-centered and focuses on creating an inclusive, supportive atmosphere by facilitating smooth access, navigation, and information flow throughout the hospital and surrounding campus businesses. By leveraging extensive knowledge of the hospital’s operations and nearby services, the Concierge helps ease the journey for anyone entering the facility, providing a warm and uplifting presence from the moment they arrive.

In addition to greeting visitors, the Concierge manages the overall flow of the lobby area, promptly addressing any issues or irregularities by following established protocols such as the "see something, say something" policy. The Concierge ensures that hospital policies and procedures are enforced, collaborating closely with leadership and other department partners to triage and resolve operational challenges. This position is vital during urgent staffing situations and emergency preparedness, as the Concierge participates as an integral member of a rapid response team.

Covenant Medical Center’s culture fosters mutual respect, understanding, and a patient-focused philosophy that empowers employees to make a meaningful impact. Working here means joining a diverse and inclusive environment where every caregiver’s voice is valued and where professional growth is supported. The position offers a part-time employment opportunity with a competitive base pay range of $15.10 to $23.07 per hour, with potential for additional compensation through shift differentials, on-call duties, overtime, premiums, extra shift incentives, or bonuses. Comprehensive benefits are designed to support employees' well-being, career development, and financial security.

Joining Covenant Medical Center means becoming part of a legacy that has served its community for over a century, with a commitment to providing the highest standards of care to everyone, especially the most vulnerable. The Concierge position is an essential role within this respected institution, helping deliver an exceptional experience that reflects Covenant’s dedication to excellence and compassion in health care.