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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.10 - $23.07
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Covenant Medical Center, located in Lubbock, Texas, is a vital part of the Providence health network. Established in 1918, Covenant has grown into an award-winning, comprehensive medical system that provides a wide range of health services to the communities of West Texas and eastern New Mexico. As a not-for-profit organization, Covenant is deeply committed to its mission of delivering compassionate care through a Christian ministry approach that focuses on healing the whole person. This mission is evident in every patient interaction, which they regard as a "Sacred Encounter." The medical network includes multiple facilities across the region, offering advanced diagnostics,... Show More
Job Requirements
- one year of related hospitality sector experience providing exceptional customer service
- knowledge of hospital layout and services
- ability to communicate effectively with diverse groups
- willingness to work part-time hours
- commitment to enforcing policies and maintaining a safe environment
- ability to respond to urgent staffing needs and emergencies
- basic computer skills
Job Qualifications
- one year of related hospitality sector experience providing exceptional customer service dealing extensively with the public
- one year of experience in healthcare preferred
- strong interpersonal and communication skills
- ability to manage lobby flow and triage operational issues
- knowledge of hospital services and surrounding community resources
- ability to work in a team-oriented environment
- commitment to patient-centered, whole-person care
Job Duties
- provide second-mile service to all guests ensuring a patient-centric experience
- ease the way for patients, guests, and caregivers by providing information and access control
- act as the first point of contact for guests and patients setting a positive and warm tone
- use extensive knowledge of hospital areas and surrounding businesses to support wayfinding and requests
- oversee overall flow of the lobby addressing issues through "see something, say something" best practice
- enforce ministry policies and procedures involving appropriate partners and leadership
- serve as a member of a deployable team for urgent staffing and emergency preparedness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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