Hospitality Associate

Forrest Solutions is a dynamic company specializing in providing workplace experience management services that blend hospitality, operations, and administrative support to ensure seamless office environments. As a full-time employer, Forrest Solutions is committed to creating high-touch, hospitality-driven workplace experiences for corporate clients, their employees, and guests. The company offers a professional and engaging work environment focused on service excellence, operational efficiency, and cross-functional collaboration. Located in a fast-paced corporate setting, Forrest Solutions values a client-first mindset, adaptability, and strong interpersonal skills in all employees. The firm is dedicated to inclusivity and offers competitive pay with a rate of $19.00 per hour, working Monday to Friday from 7:00 am to 4:00 pm, making this a stable and rewarding full-time opportunity.

As a Floor Host (Cross-Functional Workplace Experience Associate) at Forrest Solutions, you will play a highly visible and integral role in delivering an exceptional workplace experience through a combination of hospitality, operational oversight, and administrative tasks. This position serves as the primary point of contact on assigned office floors, acting as a crucial link between guests, employees, and internal teams such as Reception, Facilities, IT, Catering, Security, and Office Services. The Floor Host ensures seamless meeting support, conference room management, guest services, and workspace readiness. This role is not only about managing day-to-day activities but about creating memorable, personalized service experiences that exceed client expectations.

Your responsibilities will encompass setting up and breaking down conference rooms tailored to meeting specifications – including furniture configuration, AV setup, lighting, temperature control, and supplies management. You will also confirm meeting requirements in advance to assure smooth execution and promptly reset rooms after use. Real-time support during meetings, troubleshooting AV issues, and conducting routine floor walkthroughs are key to maintaining a professional and well-organized environment. In addition to operational duties, you will greet and escort clients and guests, serve as a reliable on-floor presence to answer questions, and support flexible work environments by assisting with hoteling needs.

The role also demands effective pantry and catering management, which involves coordinating catering setups, ensuring food presentation and cleanliness, ordering and maintaining pantry supplies, and keeping service areas tidy. Moreover, you will provide backup reception coverage that includes visitor check-in, badge distribution, and phone support. Partnering with Facilities and IT to report maintenance issues and resolve technical problems enhances the overall workplace efficiency. Capturing customer interaction data, monitoring policy adherence, and supporting special workplace events further underscore the importance of operational excellence in this position.

To succeed as a Floor Host, candidates should possess 2 to 3 years of experience in hospitality, hotel services, event coordination, restaurant service, or corporate workplace support. Strong technical skills in Microsoft Office, Google Workspace, and basic AV systems are essential. The ability to stand and walk for extended periods, along with lifting weights up to 25-50 pounds for room setup, is part of the physical requirements. Strong interpersonal skills, excellent communication, and the ability to work well in a fast-paced environment are critical to thriving in this role. Forrest Solutions prioritizes candidates with a polished professional demeanor, adaptability, attention to detail, and sound judgment to uphold a premium workplace experience standard.