Hospitality Assistant GM: Lead Guest Experience

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Flexible pay options
Professional training

Job Description

Our client is a leading hospitality firm renowned for delivering exceptional guest experiences through a commitment to quality and service excellence. Situated in Augusta, GA, this company has established a strong presence in the hotel industry by prioritizing customer satisfaction and fostering a positive work environment for its team. With a dynamic approach to hospitality management, they continuously strive to innovate and set high standards that enhance the overall guest experience.

The Assistant General Manager role is a pivotal leadership position within this esteemed hospitality organization. This role is designed for candidates who are passionate about operational excellence and are eager to contribute to the success of the property through effective management and team support. As an Assistant General Manager, you will play a critical role in overseeing daily operations, implementing strategic initiatives, and ensuring that all service standards are meticulously upheld.

The successful candidate will bring at least one year of prior experience in hotel leadership, demonstrating the ability to build strong, collaborative teams and communicate effectively at all levels within the organization. This role offers flexible pay options tailored to meet individual needs while also providing a comprehensive benefits package. By joining this team, you will have numerous opportunities for career growth and professional development in a stimulating and rewarding environment.

In this role, you will lead operations with a focus on optimizing efficiency, supporting staff through training programs, and fostering a culture of continuous improvement. Your leadership will be essential in maintaining high-quality service standards that align with the company’s values and guest expectations. Emphasizing teamwork, you will work closely with department heads and frontline staff to drive performance and deliver outstanding hospitality experiences. This position is ideal for a motivated, organized, and people-oriented individual looking to advance their career in hotel management within a respected and growing firm.

Job Requirements

  • Minimum one year of experience in hotel leadership
  • strong team building skills
  • excellent communication abilities
  • ability to work flexible hours
  • high school diploma or equivalent
  • proficiency in English
  • ability to manage multiple tasks effectively

Job Qualifications

  • Bachelor’s degree in hospitality management or related field preferred
  • minimum one year of experience in hotel leadership roles
  • strong communication and interpersonal skills
  • proven ability to lead and motivate teams
  • knowledge of hotel management software and operational best practices
  • excellent organizational and problem-solving abilities

Job Duties

  • Lead daily hotel operations to ensure efficiency and guest satisfaction
  • support and facilitate staff training programs
  • maintain high service standards in all departments
  • collaborate with department heads to improve operational processes
  • manage guest relations and resolve issues promptly
  • monitor financial performance and assist in budgeting
  • implement company policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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