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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,700.00 - $78,200.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Disability Benefits
Paid Time Off
wellness programs
Fertility and family building benefits
401(k) plan with profit-sharing
Job Description
Trinchero Family Estates is a renowned wine company located in Napa, California, operating within the premium wine and hospitality industry. Known for its commitment to quality and exceptional guest experiences, Trinchero Family Estates has established itself as a leader in the wine business, offering a wide range of wines and engaging directly with consumers through its tasting rooms and visitor centers. The company prides itself on fostering a dynamic and inclusive workplace culture that values innovation, teamwork, and excellence in service. With a focus on sustainability and community involvement, Trinchero Family Estates continues to grow its brand presence and reputation... Show More
Job Requirements
- Bachelor's degree in marketing, tourism, recreation or related field
- 8-10 years tasting room management experience including inventory and people management
- excellent hospitality, sales and communication skills
- strong business acumen and P&L management experience
- must be highly organized and able to multitask
- leadership experience managing large teams
- basic to advanced knowledge of wine and passion for wine
- analytical and problem-solving skills
- bilingual English-other language a plus
- proficient in MS Office programs
- working Saturdays and Sundays required
- availability to work some evenings for events
- ability to stand for long periods
- ability to lift at least 45 pounds
- ability to perform moderate to heavy physical work
- ability to work irregular hours during peak seasons
- willingness to work on holidays and weekends
- experience with restaurant reservation and table management a plus.
Job Qualifications
- Bachelor's degree in marketing, tourism, recreation or related field
- 8-10 years tasting room management experience including inventory and people management
- excellent hospitality, sales and communication skills
- strong business acumen and P&L management experience
- ability to conduct financial analysis and track KPIs
- highly organized and able to multitask
- leadership experience managing teams of 15 or more
- passion for wine with knowledge of viticulture and winemaking
- analytical and problem-solving skills
- bilingual skills a plus
- proficient in MS Office, especially Excel and PowerPoint
- restaurant reservation and table management experience a plus
- availability to work weekends and some evenings for events
- MBA preferred.
Job Duties
- Visionary leadership and management of hospitality staff and guest experience
- staff hiring, orientation, onboarding and management of ongoing training curriculum
- manage annual training programming to deliver best in class consumer and trade experiences
- oversee organization structure and delegation of duties
- conduct ongoing performance discussions and evaluations based on hospitality, brand storytelling, wine knowledge, sales productivity and teamwork
- calculate payroll and commissions for employees
- assess incentive programs for direct sales team
- communicate daily on safety, sales goals, pricing, product releases and promotions
- deliver annual sales plan and profit and loss targets
- lead activities related to Visitor Center and consumer business priorities
- conduct business and financial performance reviews
- train staff as brand and wine experts
- enforce safety and sustainability policies
- manage daily operations including opening and closing procedures
- support marketing plans to increase visitors and sales
- maintain POS system accuracy and inventory control
- ensure compliance with permits and health codes
- assist in tasting room operations and customer service
- monitor and respond to customer feedback and social media reviews
- plan and execute trade and consumer events including coordination of wine, food, entertainment and budgets
- provide leadership and performance management
- support staff development through coaching and mentoring
- foster a results driven environment and embody company values
- create a stimulating and rewarding work environment.
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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