Hospitality & Events Manager

Trinchero Family Estates is a renowned wine company located in Napa, California, operating within the premium wine and hospitality industry. Known for its commitment to quality and exceptional guest experiences, Trinchero Family Estates has established itself as a leader in the wine business, offering a wide range of wines and engaging directly with consumers through its tasting rooms and visitor centers. The company prides itself on fostering a dynamic and inclusive workplace culture that values innovation, teamwork, and excellence in service. With a focus on sustainability and community involvement, Trinchero Family Estates continues to grow its brand presence and reputation across the United States and globally. The company offers employment opportunities that include a comprehensive benefits package, career development, and a supportive work environment designed to encourage professional growth and personal satisfaction.

The role of the Manager within Trinchero Family Estates is a pivotal position based onsite in Napa, California. This full-time exempt role is centered around managing and elevating the guest experiences offered at the company's Visitor Center and tasting rooms. The Manager will be responsible for driving team engagement and excellence in hospitality by leading a team of hospitality staff, ensuring that every guest interaction embodies the brand's storytelling and wine expertise. Another core responsibility includes contributing strategically to business growth by supporting the brand strategy and achieving annual sales and profit goals. Operational management is also a significant aspect of the role, focusing on maintaining profitability while delivering high-quality experiences for consumers, club members, and trade partners. The Manager will oversee personnel management, business and experience management, operational oversight, and leadership development.

This role demands visionary leadership, including hiring and training staff, managing payroll and commissions, and continuously improving the team’s skills and motivation. The Manager will conduct performance evaluations and ensure effective communication about safety, sales goals, and marketing promotions. On the business side, the Manager holds ownership of delivering the annual sales plan and profit and loss targets, reviewing business performance regularly, and innovating for future growth. On the operational front, the role requires managing safety policies, daily business functions like opening and closing procedures, overseeing the POS system and inventory, and ensuring compliance with health and safety regulations. Event planning and execution are also included, with attention to detail in coordinating all aspects such as wine selections, food pairings, entertainment, and budgets.

Trinchero Family Estates requires a leader who can foster a results-driven culture aligned with the company values. The Manager will set clear expectations, provide mentoring and coaching to team members, support their development, and act as a role model. This role also entails physically demanding tasks such as lifting wine cases and working irregular hours including weekends and holidays during peak seasons. A competitive salary range from $95,000 to $120,000 is offered, reflecting experience, education, and geographic factors. The company provides excellent benefits including medical, dental, vision, life insurance, disability benefits, paid time off, wellness, fertility and family-building programs, and a 401(k) retirement plan with potential profit-sharing contributions. Trinchero Family Estates is an Equal Employment Opportunity employer committed to diversity and nondiscrimination.