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Homebuyer Concierge

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $24.86 - $25.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid parental leave
Associate assistance program
education assistance program
Adoption assistance
Paid vacation
Paid holidays
Paid sick leave
Personal Days
New Hire Referral Bonus Program
Home Purchase Discounts

Job Description

Lennar is one of the nation’s leading homebuilders with a distinguished reputation for creating quality homes and delivering exceptional customer service. As a Fortune 500 company, Lennar is dedicated to making a significant impact in the communities where they operate through thoughtful homebuilding and giving back initiatives. Their goal is to provide an extraordinary experience for homeowners, communities, and associates alike while fostering a culture of growth, opportunity, and professionalism for employees throughout their careers. Established as a top homebuilder in the United States, Lennar’s commitment to excellence is evident in every stage of the homebuilding process, from innovative design... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field
  • Strong communication skills
  • Organizational skills
  • Customer service skills
  • Proficiency in Microsoft Office
  • Experience with CRM software preferred
  • Ability to manage multiple tasks and deadlines
  • Self-motivated
  • Regular in-person attendance at company communities, job sites and offices
  • Ability to work more than eight hours per day if needed
  • Ability to operate a motor vehicle
  • Ability to read plans
  • Ability to climb stairs and ladders
  • Ability to bend, stoop, reach, lift, move and/or carry equipment up to and exceeding 50 pounds
  • Occasional operation of construction equipment
  • Finger dexterity to operate a keyboard and calculator

Job Qualifications

  • High school diploma or equivalent
  • college degree preferred
  • Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field
  • Strong communication, organizational, and customer service skills
  • Proficiency in Microsoft Office and CRM software, Salesforce experience preferred
  • Ability to effectively manage multiple tasks and deadlines in a fast-paced environment
  • Self-motivated with a proactive approach to customer engagement

Job Duties

  • Serve as the buyer's point of contact from the execution of the Purchase Agreement through construction and closing
  • Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow
  • Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns
  • Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing
  • Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings
  • Facilitate and track all Salesforce Purchase Agreement milestones, including conditional loan approval, scheduling dusty shoe walks in coordination with the Construction Manager and Homebuyer, tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney
  • Coordinate document signing to ensure an on-time closing

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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