Homebuyer Concierge

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

vision coverage

401(k) retirement plan

Paid parental leave

Associate Assistance Plan

education assistance program

Adoption assistance

Paid Time Off

holiday leave

sick leave

Personal Days

Home Purchase Discounts

New hire referral bonus

Job Description

Lennar is one of the nation's leading homebuilders, renowned for its commitment to quality, customer satisfaction, and community impact. As a Fortune 500 company consistently ranked among the top homebuilders in the United States, Lennar builds more than just homes; it builds vibrant communities and lasting relationships. The company's mission revolves around delivering an extraordinary experience to its Homeowners, Communities, and Associates through quality craftsmanship, exceptional customer service, and a culture that fosters career growth and opportunity. Lennar places a strong emphasis on giving back to the communities where it operates, creating environments that are not only livable but thrive in wellness and connectivity. This commitment to excellence and integrity has helped Lennar maintain a prominent position in the competitive homebuilding industry, making it a trusted brand for families looking to invest in a new home.

The Homebuyer Concierge role at Lennar is a critical position designed to provide a seamless, supportive experience for homebuyers from the moment they execute a Purchase Agreement through to the completion of their home's construction and closing process. This position serves as the primary point of contact for homebuyers, ensuring clear, consistent communication and coordination across multiple departments at Lennar including Mortgage, Title, Construction, Sales, and Closing. The Homebuyer Concierge works proactively to guide buyers through the complexities of the homebuying journey, managing expectations with transparency and delivering timely updates on build status. This role requires a balance of client-facing customer service skills and internal process management, supporting a smooth transaction flow while addressing any inquiries or concerns along the way.

In this role, the Homebuyer Concierge drives backlog management by actively reaching out to buyers and coordinating activities to maintain momentum toward closing. Responsibilities include facilitating milestone meetings with various departments, tracking and ensuring the completion and compliance of all sales files and necessary documents, and coordinating key activities such as conditional loan approvals, scheduling site walk-throughs, and document signing. This role demands a proactive, organized approach with the capability to manage multiple tasks and deadlines in a fast-paced environment.

Lennar fosters a culture where Associates are empowered to build their careers with purpose—helping families realize their dreams by delivering zero defect homes, managing costs effectively, and adhering strictly to schedules. The Homebuyer Concierge is a vital part of this commitment, providing dedicated service that enhances customer satisfaction and supports the operational excellence Lennar is known for. This position requires a dynamic individual who is detail-oriented, communicative, and passionate about delivering an outstanding homebuilding experience.

Job Requirements

High school diploma or equivalent required
College degree preferred
Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field
Strong communication, organizational, and customer service skills
Proficiency in Microsoft Office and CRM software such as Salesforce preferred
Ability to effectively manage multiple tasks and deadlines in a fast-paced environment
Self-motivated with a proactive approach to customer engagement
Regular in-person attendance at company communities, job sites and offices during regular work hours
Ability to work more than eight hours per day in confined quarters of a construction trailer
Ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift and move equipment which may be in excess of 50 pounds
Occasional operation of construction equipment
Finger dexterity to operate a computer keyboard and calculator

Job Qualifications

High school diploma or equivalent required
College degree preferred
Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field
Strong communication, organizational, and customer service skills
Proficiency in Microsoft Office and CRM software such as Salesforce preferred
Ability to effectively manage multiple tasks and deadlines in a fast-paced environment
Self-motivated with a proactive approach to customer engagement

Job Duties

Serve as the buyer's point of contact from the execution of the Purchase Agreement through construction and closing
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow
Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns
Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing
Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings
Facilitate and track all Salesforce Purchase Agreement milestones, including conditional loan approval, scheduling dusty shoe walks in coordination with the Construction Manager and Homebuyer, tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney, coordinating document signing to ensure an on-time closing