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Holston House Nashville - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Holston House Nashville is a boutique hotel located in the vibrant heart of downtown Nashville, just steps away from iconic landmarks such as the Ryman Auditorium, live music venues, and the city's major sports and entertainment districts. The hotel offers a distinctive blend of historic architecture and modern design, exuding an art-deco inspired ambiance that sets it apart as a unique destination in the hospitality landscape. Boasting amenities like a rooftop pool, the Heirloom lounge, and guest rooms thoughtfully designed with leather and velvet accents, marble fixtures, and nostalgic Music City elements such as record players, Holston House caters to... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software
  • Proficiency with Microsoft Office suite
  • Strong communication and interpersonal skills
  • Ability to multitask and think quickly
  • Customer-focused attitude
  • Availability to work flexible shifts

Job Qualifications

  • High school diploma or equivalent
  • Experience in hotel or related field preferred
  • Familiarity with hotel management software
  • Proficiency in Microsoft Office suite
  • Strong communication skills
  • Ability to multitask under pressure
  • Excellent problem-solving abilities

Job Duties

  • Provide warm and welcoming guest service
  • Manage guest check-ins and check-outs efficiently
  • Handle reservations and room assignments
  • Communicate clearly with guests and hotel staff
  • Resolve guest issues and complaints promptly
  • Maintain front desk operations and organize financial transactions
  • Coordinate with other departments for seamless service delivery

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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