Holiday Inn Express Guest Service Agent (FT - Starting at $15.50/HR)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $1.00
Benefits
quarterly bonuses up to $3200 per year
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Company-matched 401(k)
Team Member Assistance Program
Job Description
Drury Hotels is a well-established hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive work environment. With a strong presence in the hotel industry, Drury Hotels operates numerous properties including the Holiday Inn Express San Antonio Airport located at 91 N.E. Loop 410 in San Antonio, Texas. This hotel is owned and operated by Drury Hotels, LLC and exemplifies the company’s dedication to hospitality excellence. Drury Hotels prides itself on creating a workplace where employees feel valued, supported, and inspired to grow professionally while delivering top-notch service to guests.
At Drury Hotels, ... Show More
At Drury Hotels, ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to stand for extended periods
- Strong communication and multitasking skills
- Basic computer proficiency
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
Job Duties
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door
- Assist guests in a friendly, efficient, courteous, and professional manner
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- Assist with breakfast and evening reception, which may include food preparation, set up, guest service (host or bartender), and clean-up
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture within to customers and co-workers
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude
Job Location
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