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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and development programs
Employee wellness programs
Job Description
Hinterland is a distinguished restaurant renowned for its exceptional craft brewed beer and a commitment to delivering a memorable dining experience. Situated in a dynamic and welcoming environment, Hinterland places a high value on its personnel, considering them its most critical and important asset. With a dedication to professionalism, ethics, and skill, the team at Hinterland ensures every guest receives superior service that reflects the restaurant's core values and brand promise. This establishment fosters a collaborative and positive work atmosphere where enthusiasm, respect, and customer-centric attitudes are greatly encouraged. Hinterland is more than a restaurant; it is a destination for... Show More
Job Requirements
- Be 18 years of age or older
- Positive, can-do attitude and willing customer service approach
- Good interpersonal communication skills
- Ability to multi-task
- Comfortable working in face-paced environment
- Basic knowledge of dining room and service procedures and functions
- Basic food and beverage knowledge
- Basic mathematical skills
- Able to handle money and operate a point-of-sale system
- Able to work in a standing position for long periods of time (up to 8 hours)
- Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds
- Familiarity with point-of-sale terminals, credit card processing machines, paging controllers, receipt printers and reservation software
Job Qualifications
- Positive, can-do attitude and willing customer service approach
- Good interpersonal communication skills
- Ability to multi-task
- Comfortable working in face-paced environment
- Basic knowledge of dining room and service procedures and functions
- Basic food and beverage knowledge
- Basic mathematical skills
- Able to handle money and operate a point-of-sale system
Job Duties
- Report for work a minimum of 15 min prior to scheduled start time in order to be present and ready to work at scheduled start time
- Create and contribute to a positive, productive work environment with a can-do attitude and customer-centric approach
- Perform work and care of guests with purpose, enthusiasm and a sense of fun and adventure - Treat others and conduct oneself with respect and care
- Perform opening duties according to Front of House Side Work Checklist
- Attend shift line up in attentive, engaged manner, requesting clarifications as needed
- Complete shift objectives as discussed in line-up
- Review shift section assignments, prepare assigned section for service including table set up such as linens, silverware, and glassware
- Review shift section reservations, note any special considerations such as celebrations, special requests, allergy notifications, etc.
- Prepare for any special considerations including consulting with kitchen if necessary
- Welcome guests as in a warm and friendly manner, engaging them personably within 2-3 minutes of being seated
- Review menus with guests emphasizing beer section for beverage order and specific menu items for food order, Answer questions about beverages, menu items, and other applicable restaurant functions and services
- Inform guests of menu changes, daily specials and make recommendations you genuinely feel your guests will enjoy
- As needed/requested, explain to guests how various menu items are prepared, describing ingredients and cooking methods
- Take guests beverage and food orders and and accurately input orders into POS system for transmittal to bar and kitchen
- Check guests identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required
- Perform food preparation duties such as preparing soup/salads, bread and brewing coffee/tea (as requested)
- Present, open and serve bottle wine to guests in appropriate glassware as required
- Monitor and observe guests experience to ensure guests are satisfied with beverages, food and servile and respond promptly and courteously to correct any problems
- Engage MOD in any issues that require additional attention or escalation
- Recognize, learn and use the names of frequent/regular guests
- Actively look for opportunities to exceed service standards and deliver an exceptional customer experience
- Remove used service ware and glassware from tables or counters, and take them to dish station for cleaning
- Prepare checks that itemize , and total meal costs, sales taxes and gratuity (when appropriate) and review for accuracy prior to presenting to guests
- Collect and process payments from guests, engaging bartender or MOD (Manager on Duty) to make change for cash transactions as needed
- Thank guests for their patronage and invite them to return
- Clear and clean tables or counters after guests have finished dining
- Assist host by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Accurately enter reservations in reservation system including capturing all related information including any special considerations
- Complete side work according to Front of House Side Work Checklist
- Maintain knowledge of beer including type, producer, color, flavor profile, ingredients, serving portion, ABV and 1BU
- Maintain knowledge of menu items including ingredients, preparation and cooking methods
- Maintain knowledge of wine menu including ingredients, preparation, flavor profiles and serving portions
- Maintain knowledge of cocktail menu including ingredients, preparation, flavor profiles and serving portions
- Attend and participate in all scheduled team meetings as required
- Participate in Hinterland Training & Development Program
- Seek, identify and share suggestions for improvement to manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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