Hilton San Francisco Financial District - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $39.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our establishment is a prestigious Hilton hotel located in the vibrant heart of downtown San Francisco. Strategically positioned at the crossroads of the Financial District, Chinatown, and North Beach, this hotel offers guests not only unparalleled access to the city's most iconic neighborhoods but also a luxurious experience that combines comfort with convenience. The hotel boasts an on-site restaurant and bar, along with an award-winning concierge service dedicated to ensuring that every guest's stay is exceptional. The accommodations feature air-conditioned rooms equipped with a coffee machine, a 55-inch flat-screen smart TV, a large work desk, and an ergonomic desk chair, making it a perfect choice for both business travelers and tourists alike.
As the Front Desk Supervisor, you will be the heartbeat of hospitality for this esteemed Hilton property. In this pivotal leadership role, you will oversee the front desk operations to guarantee that every guest feels genuinely welcomed and valued from the moment they arrive until their departure. Your energy and enthusiasm will set the tone for service that is not only efficient but also memorable. You will lead by example, cultivating a team environment that thrives on positivity, teamwork, and exceptional guest service.
Your responsibilities will include ensuring smooth check-ins and check-outs, managing reservations, handling VIP requests, and addressing any guest concerns promptly and professionally. You will be instrumental in boosting room revenue by staying informed about rates, packages, and promotions, providing guests with excellent value options. In addition to operational management, you will foster a communicative team atmosphere by training new associates and supporting your team members, while prioritizing safety and high standards at all times.
This is more than just a supervisory role; it is an opportunity to be a central figure in creating unforgettable guest experiences at one of San Francisco’s most celebrated hotels. If you are passionate about hospitality leadership and eager to contribute to a dynamic, guest-focused environment, this Front Desk Supervisor position is your spotlight to shine and advance your career in the hospitality industry.
As the Front Desk Supervisor, you will be the heartbeat of hospitality for this esteemed Hilton property. In this pivotal leadership role, you will oversee the front desk operations to guarantee that every guest feels genuinely welcomed and valued from the moment they arrive until their departure. Your energy and enthusiasm will set the tone for service that is not only efficient but also memorable. You will lead by example, cultivating a team environment that thrives on positivity, teamwork, and exceptional guest service.
Your responsibilities will include ensuring smooth check-ins and check-outs, managing reservations, handling VIP requests, and addressing any guest concerns promptly and professionally. You will be instrumental in boosting room revenue by staying informed about rates, packages, and promotions, providing guests with excellent value options. In addition to operational management, you will foster a communicative team atmosphere by training new associates and supporting your team members, while prioritizing safety and high standards at all times.
This is more than just a supervisory role; it is an opportunity to be a central figure in creating unforgettable guest experiences at one of San Francisco’s most celebrated hotels. If you are passionate about hospitality leadership and eager to contribute to a dynamic, guest-focused environment, this Front Desk Supervisor position is your spotlight to shine and advance your career in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- 2 to 3 years of progressive hotel or related experience
- previous supervisory experience preferred
- valid driver’s license
- compliance with Food Handlers, Alcohol Awareness, CPR, and First Aid certifications
Job Qualifications
- High school diploma or equivalent
- college coursework in a related field is helpful
- 2 to 3 years of progressive experience in a hotel or related field
- previous supervisory experience preferred
- valid driver’s license
- knowledge of hospitality software and front desk operations
- strong leadership and communication skills
- ability to manage multiple tasks simultaneously with attention to detail
Job Duties
- Greet guests with genuine warmth and ensure smooth check-ins and check-outs
- manage reservations, VIP requests, and guest inquiries promptly
- track logs, manage messages and packages with professionalism
- monitor rates, packages, and promotions to maximize room revenue
- lead and train front desk team members effectively
- handle guest concerns and workplace issues proactively
- ensure compliance with safety and service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
