Hilton Phoenix Tapatio Cliffs Resort - Bartender-Full Service Restaurant 1

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Pointe Hilton Tapatio Cliffs Resort is a prestigious all-suite hotel located in the scenic North Mountain area of Phoenix, Arizona. Known for its luxurious amenities, breathtaking desert landscapes, and family-friendly atmosphere, the resort offers its guests a memorable and relaxing vacation experience. The property features the Falls Water Village, a vibrant area with three acres of swimming pools, waterfalls, and a 150-foot waterslide, making it a perfect destination for family fun and recreation. The resort also offers various dining options, including the Cascades Cafe, where guests can enjoy refreshing beverages in comfortable private cabanas. As a part of the renowned... Show More

Job Requirements

Three to six months related experience or equivalent combination of training and experience
alcohol awareness certification must comply with state regulations
ability to read, write, and speak the English language
ability to identify and resolve problems in a timely manner
ability to manage difficult or emotional customer situations
ability to maintain a high level of professionalism
knowledge of and ability to follow policies and procedures
knowledge of and ability to adhere to safety and security procedures
ability to present and express ideas and information clearly and concisely
ability to meet the demands of the work schedule and be punctual
may occasionally work outside regular hours
schedules vary based on business need

Job Qualifications

Three to six months related experience or equivalent combination of training and experience
alcohol awareness certification (must comply with state regulations)
requires the ability to read, write, and speak the English language
ability to identify and resolve problems in a timely manner
develops alternative solutions and uses reason even when dealing with emotional topics
ability to manage difficult or emotional customer situations
includes the ability to respond promptly to customer needs and requests for service and assistance
ability to maintain a high level of professionalism
treats others with respect and consideration regardless of their status or position
knowledge of, and ability to appropriately interpret and follow policies and procedures
knowledge of and ability to adhere to safety and security procedures
reports potentially unsafe conditions
uses equipment and materials properly
ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written
ability to meet the demands of the work schedule, to be at work and on time
may occasionally require the ability to work outside of regularly scheduled hours
schedules may vary based on business need

Job Duties

Checks identification of customers to verify age requirements for purchase of alcohol
presents menu, answers questions and takes food and beverage orders from guests and/or serving staff
prepares drink orders including wine, liquor, and beer
prepares appetizers and food items according to recipes and standards
monitors seating in lounge/bar area ensuring all guests are served
computes bill and accepts payment
tracks and balances sales receipts
attempts to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s)
cleans bars, work areas, and tables, as well as glasses, utensils, and bar equipment
maintains kitchen and lounge station by keeping area tidy, clean and stock kitchen and bar at the end of each shift
plans, organizes, and controls the operations of the lounge/bar area
slices and pits fruit for garnishing drinks
arranges bottles and glasses to make attractive displays
creates drink recipes
inventories liquor, food, supplies and equipment weekly
orders or requisitions supplies as needed
ensures all temp logs and waste logs are maintained daily
receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications
ensures tips are reported properly for tax processing
performs other duties as assigned
has access to back of house areas of the hotel and sensitive information
demonstrates ability to handle cash, prepare and deposit cash drops, secure and balance bank
interacts and occasionally has unsupervised contact with guests and/or colleagues
maintains a high level of trust and responsibility
represents the company with certain level of reputation and good character as well as exercise sound judgement

Job Location

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