Hilton Pasadena - Front Desk Assistant Manager OEM

Aimbridge Hospitality is a leading global hospitality management company focused on delivering exceptional guest experiences across its vast portfolio of hotel properties. As a prominent player in the hospitality industry, Aimbridge prides itself on fostering an environment where both guests and employees feel valued and supported. The company operates a diverse range of properties, each designed to offer comfort, style, and convenience, catering to a wide array of travelers from business professionals to leisure tourists. One such property is the Hilton Pasadena, an ideally situated hotel in Pasadena, known for its proximity to key city attractions like Old Pasadena. Its guests enjoy amenities including a sparkling swimming pool, a well-equipped fitness center, and exceptional on-site dining perfect for private receptions and a memorable culinary experience.

The Front Desk Assistant Manager position at Aimbridge Hospitality’s Hilton Pasadena property is an exciting opportunity for those looking to play a pivotal role in front office operations. As a Front Desk Assistant Manager (Overtime Eligible Manager - OEM), you will work closely with the Front Desk Manager to ensure that the front desk operates efficiently, delivering a warm and inviting atmosphere to every guest. This role not only involves overseeing daily guest interactions but also entails managing room revenue strategies, boosting occupancy levels, and leading a dynamic front desk team committed to outstanding customer service. Recognized as a customer service rockstar, you will be expected to demonstrate strong problem-solving abilities, exemplary organizational skills, and the capability to keep operations running smoothly even in high-pressure situations. Your leadership will directly influence guest satisfaction and the hotel’s reputation, making this position central to the hotel’s success. This role includes overtime eligibility, with overtime hours being compensated accordingly, reflecting the dedication and hours needed to maintain high service standards.

You will be responsible for motivating and coaching the front office team to maintain high operational standards and a positive work environment. Your role will also involve anticipating and resolving guest concerns swiftly to uphold smooth operations. Managing intricate details such as room revenue and keeping operational systems functioning optimally requires not only technical competence but also refined financial and organizational acumen. The position demands a hands-on leadership style paired with a passion for hospitality, making it an ideal role for those who thrive in guest-facing environments and enjoy leading teams to excellence.

Experience required for this role includes a minimum of a 2-year college degree with at least 3 years of related hotel experience or a 4-year degree with at least 1 year of related experience. Candidates with 3 to 5 years of progressive experience in the hotel industry, preferably including supervisory responsibilities, will find themselves well-suited for this role. The ability to remain composed and objective in stressful, fast-paced situations is critical. Furthermore, certification compliance, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid, is required to meet regulatory and safety standards.

Aimbridge Hospitality offers a competitive benefits package to full-time employees, including daily pay options, medical and dental coverage, short and long-term disability insurance, term life insurance, paid time off, and participation in a 401k retirement plan. Employee support programs such as an Employee Assistance Program are also part of the benefits package, emphasizing the company’s commitment to its team’s well-being and professional growth. Join Aimbridge Hospitality as a Front Desk Assistant Manager and become a vital part of a respected company dedicated to creating memorable hotel stays and fostering a supportive team culture.